Madison Whitaker
Plymouth
Summary
I am an individual who believes that collaboration is the best tool to utilize in a professional setting. I am excellent at communicating with others, and enjoy implementing my ideas. I am extremely creative, and believe in looking outside the box often. I love meeting new people! Getting to know a new face has always been something I adore. I work well under pressure and I seek demanding challenges in unique situations. I strive for my work to always be my best. Most of all, I love learning from others.
Overview
4
4
years of professional experience
Work History
Barista
Coffee Lodge And Bakery
11.2021 - Current
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Learned every menu item's preparation and numerous off-label drinks, which in turn aided in acquiring attention-to-detail skills.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Built strong relationships with coworkers and customers alike through effective communication skills.
Long-Term Substitute Teacher
Culver Community Schools
03.2023 - 05.2023
Long-Term Substitute Teacher
Warsaw Community Schools
01.2023 - 03.2023
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Maintained open communication with parents and guardians, discussing students'' progress and addressing any concerns.
- Implemented classroom management techniques to maintain positive learning environment.
- Monitored student behavior and administered discipline as needed.
- Kept accurate and current attendance records and assignment sheets to maintain organization.
- Worked alongside team members to create a detailed curriculum dedicated to students' success.
Front End Sales Associate
Costco Wholesale
08.2020 - 02.2021
- Provided support during promotional events, ensuring customer understanding of what the events entailed.
- Increased customer satisfaction by providing knowledgeable product recommendations and friendly service.
- Assisted in inventory management and restocking, ensuring products were readily available for purchase and at top-quality.
- Managed efficient cash register operations.
- Managed returns, exchanges and refunds.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Practiced flexibility by being able to work multiple departments (bakery, customer service desk, food court, temperature checks, etc).
Education
Bachelor of Arts - English
Indiana University South Bend
South Bend, IN12.2024
Skills
- Relationship Building
- Cash Register Operation
- Resolving Complaints
- Friendly and outgoing
- Payment Processing
- Adaptable and Flexible
- Time Management
- Professional Demeanor
- Good Telephone Etiquette
- Adaptive and creative
- Attention to Detail
- Cleanliness
- Exceptional customer service
Timeline
Long-Term Substitute Teacher
Culver Community Schools
03.2023 - 05.2023
Long-Term Substitute Teacher
Warsaw Community Schools
01.2023 - 03.2023
Barista
Coffee Lodge And Bakery
11.2021 - Current
Front End Sales Associate
Costco Wholesale
08.2020 - 02.2021
Bachelor of Arts - English
Indiana University South Bend
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