Madison Lichtsinn
Community Humane Society
Kendallville
5
years of professional experience
Experienced with animal care, maintenance, and kennel operations. Utilizes effective animal handling techniques to ensure safety and comfort. Knowledge of maintaining cleanliness and supporting basic veterinary procedures. Familiar with fast paced work and adapting to challenges as they come. Excellent customer service skills as well as de-escalation tactics. Brings a positive attitude to the workplace. Has a willingness to learn new roles and jump in where is needed.
Work History
Kennel Attendant
2 Months- Provided daily care and attention to shelter animals, ensuring their well-being and comfort.
- Maintained cleanliness of kennel facilities, adhering to health and safety standards.
- Assisted in feeding and administering medications to animals as directed by veterinary staff.
- Monitored animal behavior, reporting any concerns to senior staff for timely intervention.
- Administered medications and vaccines under supervision, maintaining accurate records of treatments.
- Monitored animal behavior and health status, reporting changes to veterinary staff promptly.
- Ensured accurate record-keeping by updating patient files with medical histories, diagnoses, and prescribed treatments.
- Promoted a safe environment for both staff and patients by adhering to strict sanitation protocols in all work areas.
- Performed over 30 vaccinations in one day to ensure all care was given to the animals.
Customer Service Rep
6 Months- Address and respond to customer questions regarding products, services, policies, and account details
- Investigate complaints, troubleshoot basic problems, process refunds/returns, and ensure timely resolution.
- Update billing information, process orders, and assist with service upgrades or changes.
- Strong written and verbal communication skills with the patience and ability to actively listen to frustrated customers.
- Processed up to 80 purchase orders a week.
- Answered all calls and delegated to proper channels
- Assisted engineering with internal processes
- Regularly worked with Excel and Word to run daily reports
- Calculated tariffs as well as commissions based on monthly purchases
- Administrative assistant work
- Collaborated with team members to streamline service processes, reducing response times.
PACKER
2 Years- Complied with safety measures to protect team and company assets.
- Matched lot numbers and item descriptions to maintain accuracy.
- Followed written and verbal instructions to prioritize work and meet daily demands.
- Met packing line goals by restocking packing materials, reporting issues and keeping stations organized.
- Set up and made minor adjustments to packaging line equipment to maintain quality and productivity.
- Moved pallets between warehouse locations to maintain organization.
- Completed required paperwork, reports and quality records associated with packing tasks.
- Achieved daily targets with prioritization and commitment to quality.
ASSEMBLY LINE WORKER
7 Months- Cross-trained to work across different work stations for maximum productivity.
- Offered flexible hours, working overtime to meet factory demand.
- Carried out repetitive tasks to high standard throughout long shifts.
- Understood quality assurance principles to maintain consistent output.
- Followed OSHA safety protocol in manufacturing and assembly line duties.
- Set up and performed hand and automatic assembly operations on components, sub-assemblies and assemblies.
- Paced work to meet daily and weekly production goals.
- Operated equipment in line with manufacturer instructions and safety requirements.
- Operated machinery and tools to produce finished products with precision and consistency.
- Assembled components efficiently while adhering to safety protocols and quality standards.
Education
High School Diploma
Associate of Science - Vet Tech
- Honor Roll
- Relevant Coursework: Animal Handling, Animal Anatomy, and Client Relations.
- 4.0 GPA
- Honors Society Qualifier (because of my degree type I was unable to join)
Skills
Maintaining cleanliness
Animal care
Adaptable and flexible
Animal handling expertise
Animal behavior analysis
Preventive care
Medical record-keeping
Vaccine administration
Client education
Parasite control
Animal examination
Animal restraint
Medical history collection
Vital signs
Timeline
Kennel Attendant
Community Humane Society
06.2026 - CurrentRead More
Customer Service Rep
Electri-tec
11.2025 - 05.2026Read More
PACKER
E-Collar Technologies
04.2022 - 04.2024Read More
ASSEMBLY LINE WORKER
SCP
08.2021 - 03.2022Read More
Eastside Junior-Senior High School
High School Diploma
Read More
Penn Foster Online
Associate of Science from Vet Tech
Read More