Madison Newton
Bluffton,IN
Summary
Goal-oriented marketing professional with 6 years of experience in the customer services and sales industry. Dedicated to best-in-class care through individual and team efforts. Expert in Word with training in Excel.
Overview
8
8
years of professional experience
Work History
Medical Receptionist
Riverstone Dental
11.2023 - Current
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Organized paperwork such as charts and reports for office and patient needs.
- Printed prescription requests and queries in compliance with practice protocol.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Answered 50+ emails, phone calls, fax, and text messages a day.
Community Relations Manager
Enlivant
02.2023 - 11.2023
- Built, leveraged and shared positive relationships and partnerships with various external and internal stakeholders.
- Marketed offerings and services to community.
- Developed and executed quarterly rolling calendar of events.
- Stayed within budget for marketing expenses.
- Cold calling
- B2B
- Cultivated strong corporate image and identity with clear branding.
Customer Service Representative
Our Sunday Visitor Offertory Solutions
04.2021 - 02.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Multitasked by answering customer telephone calls, emails, and chats.
- Upsold products and processed orders and returns.
- Entered in high value tasks while giving quotes to customers.
- Designed custom products for customers.
Direct Support Professional
Pathfinder Services
09.2017 - 04.2021
- Updated patient files with current information about vitals, behaviors and other data relevant to Direct Support Professional treatment planning.
- Promoted health and wellness in psychiatric patients by providing caring emotional support and encouragement.
- Transported individuals to medical appointments and other errands.
- Assisted disabled clients in any way necessary to facilitate independence and well-being.
- Maintained clean, safe and well-organized patient environment.
- Quickly identified problematic changes in patient behavior and progress by closely monitoring patients and keeping detailed records.
Cashier
JC Penney Co Inc.
03.2016 - 09.2019
- Consistently met upsell goals by highlighting target merchandise with strategic promotional approaches.
- Calculated change, accepted declining balance cards and other acceptable forms of payment, and issued receipts to customers.
- Interacted with customers and resolved customer complaints with friendly, service-oriented support.
- Quickly and accurately counted drawers at start and end of each shift.
- Processed shipments to complete timely updates of shelves and merchandise displays.
Education
High School Diploma -
Huntington North High School
Huntington, IN06.2016
Animation
Huntington University
Huntington, INSkills
- Marketing
- Inside sales
- Social Media Management
- Call Center
- Analytical problem solving
- Creative strategies
- Team support
Timeline
Medical Receptionist
Riverstone Dental
11.2023 - Current
Community Relations Manager
Enlivant
02.2023 - 11.2023
Customer Service Representative
Our Sunday Visitor Offertory Solutions
04.2021 - 02.2023
Direct Support Professional
Pathfinder Services
09.2017 - 04.2021
Cashier
JC Penney Co Inc.
03.2016 - 09.2019
High School Diploma -
Huntington North High School
Animation
Huntington University
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