MADISON TAYLOR
Indianapolis
Summary
Caring and skilled advocate, leader, and customer service provider who is passionate about positively impacting programs serving vulnerable community populations. Excels at helping participants through providing expert support and guidance during admissions. Familiar with casework, data entry, and always looking for ways to improve operations, personalize assistance, and initiate connections.
Overview
6
6
years of professional experience
Work History
Eligibility Specialist
Firefly Children And Family Alliance
03.2022 - 08.2023
- Completed data entry tasks on a daily basis with accuracy and efficiency.
- Completed quality assurance checks on completed case files.
- Assisted clients with accurate eligibility form, application and document completion.
- Resolved discrepancies with client applications to verify eligibility.
- Communicated with people from various cultures and backgrounds on application process.
- Processed and certified documents for accuracy and compliance with state regulations.
Barista Shift Lead
Starbucks
10.2021 - 02.2022
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
Teaching Assistant
Arizona State University
06.2021 - 12.2021
- Maintained a visible and supportive presence in a summer course on social change and a fall course on middle childhood development.
- Graded projects and guided student discussions on sociology coursework and frameworks.
- Mentored and tutored individual students needing additional help.
- Shared important information with students concerning upcoming assignments and tests.
Barista
Starbucks
11.2018 - 10.2021
- Listened to customer desires and needs to recommend optimal products.
- Restocked counter and customer areas to maintain adequate items levels for expected needs.
- Protected customers by regularly cleaning and sanitizing work areas and equipment.
- Memorized official and off-menu preparations to serve all customer beverage desires.
- Educated customers on beverage menu items and provided samples of daily brews.
Court Appointed Special Advocate
Child Advocates
03.2021 - 06.2021
- Received extensive training on trauma-informed care, social services, and advocacy.
- Provided assessments and documented recommendations to make to family court.
- Conducted interviews with children, family, and foster placements to better determine what is the child's best interest.
- Assessed clients for abuse and neglect and reported findings to interdisciplinary team.
- Researched each client's case to become familiarized with their background by carefully reviewing available documents.
Shift Manager
Ruler Foods
10.2018 - 02.2019
- Cross-trained in every store role to maximize operational knowledge.
- Positioned skilled staff in key areas throughout shift to guarantee optimal productivity of overall department.
- Trained and supervised staff members.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Grocery Clerk
Ruler Foods
03.2017 - 10.2018
- Cleaned shelves and restocked with new inventory when products were running low.
- Always greeted customers and provided immediate and courteous service.
- Operated cash register to process customer orders and maintained knowledge of produce codes to accurately input appropriate merchandise.
- Received and unloaded new products upon delivery, checking for damage and order accuracy.
Education
Master of Science - Library And Information Science
San Jose State University
San Jose, CA12.2024
Bachelor of Science - Sociology
Arizona State University
Tempe, AZ05.2022
Skills
- MS Office
- Data Entry
- Customer Service
- Documentation and Paperwork
- Quality Assurance
- Client and Family Interviews
- Analytical and Critical Thinking
- Staff education and training
- Teamwork and Collaboration
- Records Management
- Client Screening
Timeline
Eligibility Specialist
Firefly Children And Family Alliance
03.2022 - 08.2023
Barista Shift Lead
Starbucks
10.2021 - 02.2022
Teaching Assistant
Arizona State University
06.2021 - 12.2021
Court Appointed Special Advocate
Child Advocates
03.2021 - 06.2021
Barista
Starbucks
11.2018 - 10.2021
Shift Manager
Ruler Foods
10.2018 - 02.2019
Grocery Clerk
Ruler Foods
03.2017 - 10.2018
Master of Science - Library And Information Science
San Jose State University
Bachelor of Science - Sociology
Arizona State University
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