Summary
Overview
Work History
Education
Skills
Timeline
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Madison Valadez

Kokomo

Summary

Experience delivering customer service and administrative excellence, including clerical support and public interaction. Focused on providing professional service and support to every office visitor.

Overview

11
11
years of professional experience

Work History

Receptionist

AmericasBest
08.2025 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Learned new catalog of items to present current options to patients.
  • Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.

Optician

Dr. Tavel
12.2024 - 07.2025
  • Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
  • Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
  • Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
  • Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.

Patient Service Coordinator

MyEyeDr
02.2022 - 01.2024
  • Provide personalized patient experiences through coordination and management of the front desk during check ins and check outs.
  • Answer patient calls, questions, and emails
  • Insurance billing
  • Schedule visits/ confirm appointments
  • Ensure compliance with professional standards and regulatory requirements

Optician

Eyeglass World
07.2019 - 02.2022
  • Give advice for caring for eye equipment (glasses/contacts, etc.)
  • Collect measurements for glasses and contacts based on patient needs
  • Help patients choose frames best fit based on personal needs
  • Perform adjustments and repairs
  • Refer patient back to optometrist for vision tests when needed
  • Ability to learn optical knowledge

Registered Behavior Technician

opebridge
09.2020 - 11.2020
  • Applied functional communication methods to train verbal behavior
  • Implemented treatment programs and behavior protocols as determined by lead therapist and Board-Certified Behavior Analyst (BACB)
  • Recorded patient's behavioral challenges and progress towards goals maintained
  • Modeled for parents/ caregivers the appropriate implementation of ABA techniques
  • Used PECS and other alternative communication devices

Resident Assistant

Jefferson Manor
07.2018 - 10.2019
  • Completed scheduled medication reminders
  • Assisted with bathing services
  • Completed scheduled resident walking services
  • Completed meal preparations and delivery
  • Upheld company standards in customer service

Crew Trainer

Fazolis
07.2014 - 10.2017
  • Greeted all customers with a smile and provided friendly service
  • Maintained current knowledge of all team position requirements
  • Taught new team members correct procedures for all areas of operations
  • Received and processed payments via credit cards and cash
  • Responded to all customer inquiries thoroughly and professionally

Education

Bachelor's Degree - Psychology

Indiana State University
Terre Haute, IN
01.2018

High School Diploma - undefined

Eastern High School
Greentown, IN
01.2013

Skills

  • Reliability
  • Conflict Resolution
  • Communication
  • Scheduling
  • Customer and client relations
  • Microsoft Office, Word, PowerPoint

Timeline

Receptionist

AmericasBest
08.2025 - Current

Optician

Dr. Tavel
12.2024 - 07.2025

Patient Service Coordinator

MyEyeDr
02.2022 - 01.2024

Registered Behavior Technician

opebridge
09.2020 - 11.2020

Optician

Eyeglass World
07.2019 - 02.2022

Resident Assistant

Jefferson Manor
07.2018 - 10.2019

Crew Trainer

Fazolis
07.2014 - 10.2017

High School Diploma - undefined

Eastern High School

Bachelor's Degree - Psychology

Indiana State University

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Madison Valadez