Madisyn Doan
Elwood
Summary
Dedicated professional with a strong work ethic and exceptional customer service skills. With 6+ years of experience in restaurant settings. Strong at multitasking, working along side kitchen staff, and delivering a warm and timely service to customers.
Overview
11
11
years of professional experience
Work History
Server & Bartender
Sr 28 Pub
05.2019 - 08.2025
- Provided exceptional customer service in fast-paced environment.
- Accurately processed orders and managed transactions efficiently.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization of dining area and service stations.
- Assisted in training new servers on restaurant protocols and menu items.
- Monitored inventory levels, assisting with restocking supplies as needed.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Front Counter Cashier
Pizza Shack
01.2017 - 07.2017
- Processed transactions efficiently using point-of-sale systems to ensure accurate cash handling.
- Managed customer inquiries and resolved issues to enhance satisfaction and loyalty.
- Trained new staff on operational procedures and customer service standards for consistency.
- Maintained cleanliness and organization of front counter area to improve workflow efficiency.
- Balanced cash drawers accurately at shift end, contributing to financial accountability for the store location.
- Calculated all the servers tips at shift end and put securely in a safe.
Front of House Employee
Mcdonald’s
01.2015 - 01.2016
- Provided exceptional customer service, ensuring positive guest experiences in high-volume environments.
- Managed front-of-house operations, maintaining cleanliness and organization for optimal guest satisfaction.
- Trained new employees on service protocols and company policies, promoting team efficiency and consistency.
- Collaborated with kitchen staff to streamline order processing, reducing wait times and enhancing workflow.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Completed milkshakes and ice cream desserts for customers.
- Brewed coffee and tea and changed out drink station syrups.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Accurately operated cash register to process customer payments.
Education
High School Diploma -
Elwood Community High School
Elwood, IN2019
Skills
- Strong work ethic
- Memory retention
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
Timeline
Server & Bartender
Sr 28 Pub
05.2019 - 08.2025
Front Counter Cashier
Pizza Shack
01.2017 - 07.2017
Front of House Employee
Mcdonald’s
01.2015 - 01.2016
High School Diploma -
Elwood Community High School