Madrala Roopa Sree
Secunderabad
Summary
Motivated Assistant Manager with strong leadership and organisational skills. Skilled at team management, ensuring smooth operations, and driving customer satisfaction. Proven ability to streamline processes, boost productivity, and foster positive work environment. Committed to delivering results and enhancing business performance.
Overview
1
1
Language
24
24
years of professional experience
Work History
Assistant Manger
Bharat Pay
Hyderabad, India
01.2026 - Current
- Sales Target Achievement Revenue growth: Meet or exceed assigned monthly, quarterly, and yearly sales
goals. - Conversion rates: Turn leads and prospects into paying customers efficiently. Average deal size:
Maximize upsells, cross-sells, and transaction values - Team Leadership and Support Performance coaching:
Train, mentor, and guide sales reps to hit individual quotas - Activity tracking: Monitor daily calls, pitches, emails,
and pipeline progress. - Team morale: Build a motivated and productive work environment. Pipeline and Operations Management Sales reporting: Deliver accurate data forecasts, pipeline updates, and activity
reports. Lead generation: Assist in creating outbound strategies or marketing campaigns to feed the funnel - Process compliance: Ensure adherence to company sales policies, CRM updates, and discounts framework.
- Customer Relationship Management Client retention: Keep current accounts satisfied and minimize customer
churn. Issue resolution: Address high-priority client complaints or delivery blocks quickly. Market feedback: - Share customer insights and competitor moves with upper management.
HR and Training Manager
Vibatel Solutions Pvt Ltd
Hyderabad, India
04.2024 - 12.2025
- Managing all day-to-day HR administration tasks; ensuring that all employee and HR records are accurate and
up to date - Assisting with the end-to-end recruitment process
- Creating employee training materials under the guidance of the learning and development manager
- Assisting with monthly payroll and resolving payment issues
- Preparing job offer emails and employment offer contracts
- Supporting the development of performance review processes and reward schemes
- Taking full responsibility for all annual leave and attendance records
- Inducting new staff and overseeing probationary periods
- Performance Review: Appraisals, rewards and recognition, bonuses, and other ways of appreciating
employees become indisputably fair and unbiased when KRAs meet with tasks accomplished - Time Management: Deadlines and timelines are part of KRAs and help in managing time, prioritizing tasks, and
delivering projects on time - Resource Allocation: Time, budget, assets, etc. are easy to allocate when an organization lists out the roles of
each employee and department in the most relevant manner. - Employee Experience: Employees feel more valued, motivated, and engaged when their supervisors describe
their roles and responsibilities in an organization and help them understand how their work fits in the bigger
picture i.e. organizational goals - Productivity and Efficiency: When employees know what they are supposed to do and accomplish, they are
expected + directed to produce better results with increased productivity - Before establishing KRAs, supervisors must have a clear understanding of the purpose of the position, the priority
of tasks, and how KRAs align with the organization’s goals. While establishing KRAs, step-by-step methods to
approach goals must be taken care of so that employees can effortlessly accomplish their goals without any
confusion - Ensuring recovery policies adhere to government rules and regulations,hourly updates state wise collections so
as to get the target vs acheivment and create plan of action for the same
Process Manager
Dupont- CORTEVA| 2018-2022 VIBATEL Solutions PVT L
Hyderabad, India
04.2018 - 12.2022
- Monitored all incoming BPO orders and prepared necessary documentation
- Managed client communications with timely responses to emails and phone calls
- Drive performance of staff by creating incentives and a positive work atmosphere
- Responsible for monitoring and scoring calls to enhance coaching sessions and help develop team
- Coached to success including using the corrective action process when appropriate
- Administering recognition and rewards programs in order to motivate and build team morale
- Providing subject matter expertise as well as resolving escalated customer issues
- Communicating with direct reports in regard to new policies, procedures and client changes in a timely manner
Assistance Manager
VIBATEL Solu HSBC Third Party(Training & Quality)
Hyderabad, India
01.2012 - 11.2018
- Responsible for PAN India Collections For AP,KN,KL,TN states and met the target requirement on hourly basis Monitoring
- Serves as vision and organisational leader, providing workflow assessment, priority planning, and customer/patient services
- Manage all staff functions, including leave and attendance, professional development programs, efficiency management, training, mentorship, and coaching
- Ensured that work standards and company policies were upheld to improve performance and meet the client and the company goals
- Effectively managed the activities of a call center team ensuring adherence to all federal and state laws as well as internal control procedures
- Monitored, measured and reviewed individual and team achievement of collections goals and standards to facilitate meeting objectives
- Effectively motivated and guided employees toward achieving individual, team and company goals and objectives
- Monitored team members' customer contacts based on established quality program
- Ensured team compliance with applicable laws and company policies and procedures
- Conducted regular employee coaching sessions including performance appraisalsResponsible for all quality control of outgoing written reports to supervisory levelsMadrala
Quality Analyst
ICICI - Bank LTD
Hyderabad, India
02.2006 - 04.2008
- Facilitated training sessions for junior analysts, focusing on quality assurance methodologies.
- Reviewed and revised quality documentation to uphold industry standards.
- Analysed test results, documenting findings and making recommendations for corrective actions.
- Adhered to Quality Analysis Team workflow for application and process testing and development.
Process Associate|
ICICI - Bank LTD
Hyderabad, India
01.2003 - 02.2005
- Collaborated with team members to achieve target results.
- Achieved service time and quality targets.
- Engaged with customers to better understand needs and deliver excellent service.
Education
Bachelor of Science - Science
Vidya Bharathi High 'school
Hyderabad, TG01-2022
Languages
Telugu
Advanced
C1
Interests
- Playing Carroms
- Painting
Timeline
Assistant Manger
Bharat Pay
01.2026 - Current
HR and Training Manager
Vibatel Solutions Pvt Ltd
04.2024 - 12.2025
Process Manager
Dupont- CORTEVA| 2018-2022 VIBATEL Solutions PVT L
04.2018 - 12.2022
Assistance Manager
VIBATEL Solu HSBC Third Party(Training & Quality)
01.2012 - 11.2018
Quality Analyst
ICICI - Bank LTD
02.2006 - 04.2008
Process Associate|
ICICI - Bank LTD
01.2003 - 02.2005
Bachelor of Science - Science
Vidya Bharathi High 'school