Maehrish Pathan
Customer Support Agent
BHOPAL
Summary
Dynamic Senior Customer Service Representative with a proven track record at Techno India, excelling in escalation management and problem-solving. Adept at mentoring teams and enhancing customer satisfaction through effective communication and multitasking. Recognized for resolving complex issues and fostering loyalty, contributing to a positive customer experience.
Enthusiastic Senior Customer Service Representative with more than 4 years of customer service and order management experience adds value to business by providing outstanding customer service, engaging customers and building relationships with buyers. Exhibits strong command of company's customer service policies and remains well-trained in product knowledge to offer quick and accurate assistance to customers. Operates at high level to consistently meet or exceed business quality and productivity standards.
Overview
5
5
years of professional experience
Work History
Senior Customer Service Representative
Techno India
Bhopal, India
12.2023 - Current
- Mentored junior team members, contributing to their professional development and overall team success.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes.
- Managed 50+ daily high-volume interactions across phone, chat, and email channels, maintaining a 95% resolution rate and 90%+ CSAT."
Customer Service Representative
Amazon
Bhopal, India (Remote)
07.2023 - 11.2023
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Consistently handled 50+ inbound customer chats/calls daily while maintaining a 95%+ customer satisfaction (CSAT) score.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative
IGT Solutions
Bhopal, India (Remote)
05.2021 - 06.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Managed 50+ high-volume customer calls daily, maintaining a 95% resolution rate, and achieving a 90%+ customer satisfaction score.
Education
Bachelor of Science - Science
Swami Vivekanand University
Sagar 04.2001 -
Skills
Escalation management
Live chat support
Email management
Excellent communication
Problem-solving
Multitasking Abilities
Account management
Quality assurance
Timeline
Senior Customer Service Representative
Techno India
12.2023 - Current
Customer Service Representative
Amazon
07.2023 - 11.2023
Customer Service Representative
IGT Solutions
05.2021 - 06.2023
Bachelor of Science - Science
Swami Vivekanand University
04.2001 -