Open To Work
Hi, I’m
MAEZI NOVERA
Currently Unemployed
Hyderabad
Work Preference
Summary
Detail-oriented and highly organized with skills in Microsoft Excel, data entry, record management, presentation design, digital product management, and administrative support. Skilled in Microsoft Office, Canva, and Google Workspace. Quick to learn new tools, committed to delivering quality work while meeting deadlines. Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support.
Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Furthermore; Experienced with video editing software, such as Adobe After Effects, CapCut and techniques to create captivating visual narratives. Utilizes advanced editing tools to enhance media quality for graphic designing with Canva and Photoshop and ensure cohesive storytelling. Knowledge of industry trends and best practices to deliver high-impact final products.
Overview
1
Year of professional experience
5
Years of creative work experience
Work History
YouTube Content Creator
Video Editor & Graphic Designer (Contractual/Temporary)
02.2025 - 09.2025
Job overview
- Served as the primary content manager for a YouTube channel, overseeing the complete content creation process from planning to publication.
- Managed and helped grow the channel to over thousands of subscribers by planning on Excel, editing, and publishing engaging video content tailored to the client's creative vision and audience goals.
- Produced and edited videos and digital graphics using CapCut, Adobe After Effects, Canva, and other creative tools. Created motion graphics, visual effects, custom LUT-based color grading, audio editing and synchronization, professional thumbnails, and channel graphics and so forth.
- Maintained consistent channel branding, optimized content for audience engagement, managed the end-to-end production workflow, and consistently met publishing deadlines.
ANA Construction
Online Customer Service Representative (Volunteer)
09.2025 - 01.2026
Job overview
- Assisted as customer representative, offering free customer services to a local construction business
- Executed data entry tasks in Microsoft Excel to track and manage customer orders and services.
- Assisted customers with inquiries and resolved issues through effective communication through chat.
- Maintained comprehensive knowledge of products and services to provide informed assistance.
- Handled customer complaints professionally, ensuring satisfaction and retention.
- Conducted follow-up messages to confirm resolution of customer issues and collect feedback for service improvement.
- Analyzed customer feedback trends to recommend improvements in service protocols.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, fostering loyalty and encouraging repeat business.
Unacademy
Presentation Designer (Freelance)
07.2025 - 07.2025
Job overview
- Designed professional presentation slides in Microsoft PowerPoint for educational video content, creating visually engaging and well-structured learning materials.
- Executed design projects from concept through completion, ensuring adherence to brand guidelines.
Etsy Shop
Junior Graphic Designer
03.2024 - 08.2024
Job overview
- Designed engaging digital graphics for product listings and promotional materials.
- Utilized graphic design software to produce high-quality visuals efficiently.
- Developed print materials such as brochures, banners, and signs.
- Collaborated with shop owner to refine brand identity and visual elements.
- Assisted in creating social media content that aligned with marketing strategies.
- Created digital image files for use in digital and traditional printing methods.
Private Etsy Business
Operation Executive
05.2023 - 04.2024
Job overview
- Collaborated with a U.S.-based small business remotely on various projects.
- Designed digital products including planners, templates, and merchandise using Canva, Adobe Express, Notion, and other design tools.
- Supported product updates, branding, and promotional content preparation for online platforms while maintaining organized spreadsheets in Microsoft Excel for product catalogs, order tracking, and sales records.
- Also maintained spreadsheets in Microsoft Excel to organize product catalogs, track orders, update sales records, and manage business data. Used basic Excel functions, sorting, filtering, and formatting to keep records accurate and easy to manage.
Home Tutoring
Tutor
06.2024 - 02.2026
Job overview
- Educated students across elementary to secondary school subjects, encompassing English, Hindi, Commerce, Accountancy, Economics, Computer Science, Physical Science, Environmental Science, Social Studies, and Civics. I specialize in English Language and Literature
- Developed customized lesson plans to enhance student learning and engagement.
- Assisted students with homework and exam preparation, fostering academic growth.
- Utilized educational software to track student progress and performance metrics.
- Collaborated with parents to communicate student needs and progress effectively.
- Implemented innovative teaching strategies to accommodate diverse learning styles.
- Supported students with helpful study habits and exam strategies.
- Developed personalized lesson plans to address individual student needs and learning styles.
Education
Delhi Public School
12th Grade from CBSE, English Medium
01-2026
University Overview
- Graduation Year: 2026
- GPA: 93.25%
Skills
- Microsoft Office and Excel
- Data Management
- Data Entry
- Digital Marketing
- Project Planning
- Problem-solving
- Typography
- Content production
- Adaptability
- Graphic Designing (Canva, Illustrator and Photoshop)
- Video Editing and Raw footage handling
- Adobe After Effects, CapCut and Adobe Softwares
- Social Media Managament
- Operations Executive Roles
- Customer service
- Complaint resolution
- Administrative Support
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Telugu
Elementary (A2)
French
Intermediate (B1)
Arabic
Intermediate (B1)
German
Beginner (A1)
Hobbies
Hobbies
- Reading (technology, psychology, business, fiction, etc.)
- Building creative personal products
- Blogging
- Writing (Fiction and non-fiction books, short stories, etc)
- Research Writing and Journaling
- Digital Art
- Content Creation
- Editing Music and DJing
Interests
Artificial Intelligence and emerging technology
Research Writing
Languages
Fashion
Networking
Music
Timeline
Online Customer Service Representative (Volunteer)
ANA Construction
09.2025 - 01.2026
Presentation Designer (Freelance)
Unacademy
07.2025 - 07.2025
Video Editor & Graphic Designer (Contractual/Temporary)
YouTube Content Creator
02.2025 - 09.2025
Tutor
Home Tutoring
06.2024 - 02.2026
Junior Graphic Designer
Etsy Shop
03.2024 - 08.2024
Operation Executive
Private Etsy Business
05.2023 - 04.2024
Delhi Public School
12th Grade from CBSE, English Medium
Software
Microsoft Office
Microsoft Excel
Canva
Adobe After Effects
Adobe Photoshop
DaVinci Resolve
CapCut
VN Editor
Google Docs
Google Sheets
YouTube Studio
Basic Programming Software
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Additional Information
Additional Information
- I enjoy learning new skills and adapting to different types of work.
- Throughout my freelance and remote experience, I have taken on responsibilities ranging from content creation and digital design to operations support, administrative tasks, project coordination, and digital product management.
- Working across multiple areas has helped me develop a versatile skill set, including social media management, video production/editing, copywriting, creative writing, communication, audience engagement, customer support, organization, and problem-solving; as well as digital product creation, graphic design, presentation, operations support, Microsoft Office, data organization, and administrative tasks.
- I enjoy taking on new challenges and quickly adapting to different roles, tools, and workflows.
- I am comfortable learning new software, processes, and technologies, and I take pride in being dependable, organized, proactive, and detail-oriented.
- I am open to opportunities in administration, operations, data entry, customer support, digital content, and other roles where I can contribute, continue learning, and deliver high-quality work.
Quote
How many ideas have there been in the history of the human race that were unthinkable ten years before they appeared?