Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

M A Furqaan

Hyderabad

Summary

Focused on maximizing time and cost efficiency of goods used in operations. Effective at maintaining strong working
relationships with vendors, customers and team members. Good report writing, recordkeeping and inventory counting
abilities. Results-driven Logistics Supervisor with strong IT background and over 3 years of experience in managing
end-to-end delivery operations. Skilled in manpower management, route optimization, and team performance
enhancement. Adept at resolving operational issues and maintaining high standards of customer service.

Overview

4
4
years of professional experience

Work History

Supervisor

Ecom Express
01.2024 - Current
  • Supervised daily operations to ensure efficient package delivery processes.
  • Coordinated team schedules to optimize workforce availability and productivity.
  • Trained new staff on company procedures and safety protocols effectively.
  • Monitored inventory levels and organized stock for timely dispatch.
  • Utilize IT tools to track performance metrics via dashboards, and ensure data accuracy for process improvement.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Collaborated with other departments to coordinate workflow processes between teams.

Assistant Team Leader

Delhivery PVT LTD
10.2021 - 12.2023
  • Supervised day-to-day logistics operations, including parcel sorting, dispatch coordination, and delivery monitoring across multiple zones.
  • Managed a team of delivery associates, ensuring efficient shift planning, attendance tracking, and performance management.
  • Utilized IT skills to operate logistics management systems and dashboards for real-time tracking, SLA adherence, and data analysis.
  • Handled escalation cases, resolved delivery exceptions, and coordinated with backend teams to ensure seamless operations.
  • Generated and maintained reports using Excel and internal tools for performance audits and manpower planning.

Education

Bachelor of Science - Computer Science

Glocal University
India
06-2021

Intermediate (MPC)

Narayana Junior College
07-2017

SSC

Vidya Dayini Model High School
05-2015

Skills

  • HTML and CSS fundamentals
  • Data management
  • Microsoft Office proficiency
  • Internet research and communication
  • Business administration
  • Training and mentoring
  • Effective communication
  • Critical thinking
  • Team leadership
  • Staff development
  • Supply chain management

Languages

Hindi
First Language
English
Upper Intermediate (B2)
B2
Urdu
Proficient (C2)
C2

Timeline

Supervisor

Ecom Express
01.2024 - Current

Assistant Team Leader

Delhivery PVT LTD
10.2021 - 12.2023

Bachelor of Science - Computer Science

Glocal University

Intermediate (MPC)

Narayana Junior College

SSC

Vidya Dayini Model High School
M A Furqaan