Magdalene Thomas

• Aviso is an all-in-one revenue intelligence and operations platform and an AI single pane of glass for modern GTM teams.
• Developed and implemented customer success strategies to improve customer retention rates.
• Created and maintained up-to-date records of customer interactions, inquiries, and complaints.
• Collaborated with product development team to design products that meet customer needs.
• Created programs designed to increase engagement among existing customers through rewards or discounts.
• Provided guidance and support on best practices for managing customers through their lifecycle.
• Implemented processes for gathering insights from customers about their experiences with our products or services.

• Monitored team performance against targets, taking corrective action where necessary.
• Motivated staff through positive reinforcement techniques.
• Resolved escalated customer complaints or queries promptly and efficiently.
• Identified opportunities for process improvements, implementing changes when required.
• Trained new staff in relevant processes and procedures.
• Maintained accurate records of employee attendance and task completion times.

• Incorporated cooperative learning strategies into daily instruction whenever possible.
• Established expectations for student behavior while maintaining an atmosphere of mutual respect.
• Developed and implemented lesson plans to meet the individual needs of students.
• Encouraged critical thinking skills among students through problem-solving activities.

• Monitored team performance against targets, taking corrective action where necessary.
• Supported the manager in developing plans for future projects, initiatives and objectives.
• Collaborated with other departments to develop effective solutions that meet customer needs.
• Developed strategies to increase team productivity and improve customer service levels.

⊛ Operations Restructuring ⊛ Outlier management ⊛ Volume Forecasting ⊛ Resource Planning ⊛
Managing Operations and Budgets ⊛ Managing Relationships at Senior Levels ⊛ Leading
Change and Transformation ⊛ Redesigning Business Processes ⊛ Enhancing Productivity ⊛
Pre-sales Support

⊛ Team Management ⊛ Knowledge Management ⊛ Training Need Analysis ⊛ Coaching & Mentoring ⊛ Escalation Management ⊛ Service Level management ⊛ Performance Management ⊛ Metrics & Reporting

⊛ Team Management ⊛ Knowledge Management ⊛ Training Need Analysis ⊛ Coaching & Mentoring ⊛ Escalation Management ⊛ Service Level management ⊛ Performance Management ⊛ Metrics & Reporting

⊛ Strong Communication ⊛ Team Management ⊛ Time Management ⊛ Emotional Intelligence ⊛ Adaptability ⊛ Advanced Research ⊛ Continuous Learning ⊛ Agility

• Provided technical support to customers by troubleshooting and resolving hardware and software issues.
• Monitored ticketing system queues for incoming requests from customers.

• Provided technical assistance to customers through phone, email and chat support.

• Provided customer service to internal departments regarding requests for employee verification services.
• Investigated discrepancies between applicant-provided information and employer-provided information.