Magesh A
Summary
Dynamic Process Specialist at Cognizant Technology Solutions with expertise in security monitoring and data visualization. Proven track record in preventing data loss and enhancing operational workflows. Recognized for exceptional problem-solving skills and awarded Employee of the Year. Proficient in Python and SQL, driving impactful results in fast-paced environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Process Specialist
Cognizant Technology Solutions
06.2023 - Current
- Monitored and detected potential security threats using SIEM (IBM Q-Radar) and ServiceNow.
- Prevented data loss with endpoint agents, Cisco Umbrella, and Forcepoint solutions.
- Escalated malicious activities related to data loss to customers per SLA requirements.
- Analyzed device security logs to raise incidents effectively.
- Notified false-positive alerts to improve security monitoring accuracy.
- Monitored cloud storage for data loss through Microsoft Security Portal.
- Detected and acted against confidential data exfiltration incidents.
- Analyzed operational workflows to identify opportunities for process improvements.
Junior Executive
Cognizant Technology Solutions
11.2020 - 04.2023
- Reviewed associate documents and Canadian authorized forms for compliance.
- Analyzed internal and external SLAs to identify root causes of deviations.
- Maintained regular communication with service providers regarding changes in immigration regulations.
- Updated process flow checklists and SOP documents based on regulatory requirements.
- Generated reports on quality and audit reviews, recommending retraining where necessary.
- Submitted team accomplishment reports consistently following established reporting structures.
- Managed filing processes with a strong emphasis on compliance with immigration rules.
- Provided comprehensive immigration assistance including document collection, verification, preparation, and stamping.
Senior Coordinator
Cognizant Technology Solutions
04.2018 - 10.2020
- Ensured timely delivery of project milestones with minimal supervision.
- Identified pending cases with Associates, Managers, and GIT in Visa Request Stage.
- Managed document procurement from Associates and Business for review and filing to Onsite Team.
- Obtained necessary documents from nominated Associates and Managers, including education and experience letters.
- Drafted complex case matters, including support letters, audit responses, and appeals.
- Coordinated with Onsite COEs to obtain updates and correct errors for petition filings.
- Procured Education Evaluations from US vendors to convert Indian degrees to US equivalents.
- Prepared full documentation, checklists, cheque assignments, FedEx labels, and other materials.
Help Desk Coordinator
United Healthcare
12.2014 - 01.2018
- Contributed 2 years and 8 months to UHC payroll team at Cognizant Technology Solutions.
- Provided floor support and resolved client queries through chat processes.
- Delivered effective solutions to customer inquiries, enhancing overall satisfaction.
- Anticipated customer needs to foster strong relationships and ensure positive experiences.
- Recognized team performance to motivate and develop members and leaders.
- Received Employee of the Year award for 2015 and 2016 from CEO.
- Awarded Clap Award for thorough document review during associates' travel permit process to Canada.
Education
Bachelor of Computer Engineering -
Bharathidasan Engineering College
01.2014
Diploma in Computer Science -
KAR polytechnic
01.2012
H.S.C -
Hindu Higher Secondary School
Skills
- Security monitoring
- Data visualization
- Machine learning
- Data cleaning
- Python programming
- SQL programming
Certification
- Udemy Certified cybersecurity SOC and SIEM Training course.
- Data Science certified (GUVI HCL)
Personal Information
- Date of Birth: 05/21/91
- Nationality: Indian
- Marital Status: Married
Timeline
Process Specialist
Cognizant Technology Solutions
06.2023 - Current
Junior Executive
Cognizant Technology Solutions
11.2020 - 04.2023
Senior Coordinator
Cognizant Technology Solutions
04.2018 - 10.2020
Help Desk Coordinator
United Healthcare
12.2014 - 01.2018
Bachelor of Computer Engineering -
Bharathidasan Engineering College
Diploma in Computer Science -
KAR polytechnic
H.S.C -
Hindu Higher Secondary School