Magesh Akileswaran
Chennai
Summary
Results-driven Risk Management Professional with over 15.5 years of experience in identifying, analyzing, and mitigating risks across diverse industries. Proven track record of developing risk management frameworks, implementing compliance programs, and enhancing organizational resilience. Adept at engaging cross-functional teams and communicating complex risk concepts to stakeholders. Also experienced Financial Services industry, Merger & Acquisition and Client On-Boarding processes. Throughout my career, I have successfully led and supported numerous projects and initiatives that have improved the efficiency, quality, and profitability of our operations and services. I am passionate about leveraging my expertise to create innovative solutions that fulfill the needs and expectations of our clients and stakeholders.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Assistant Manager
Tata Consutancy Service
Chennai
08.2023 - Current
- Enhanced customer satisfaction by promptly addressing and resolving complaints.
- Conducted employee performance evaluations and provided constructive feedback to support growth and development.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Developed strong working relationships with staff, fostering a positive work environment.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Implemented loss prevention strategies that led to a reduction in shrinkage.
LEAD REPRESENTATIVE
THE BANK OF NEW YORK MELLON CORPORATION
04.2011 - 08.2023
- Led process migration team of 10 for COB account opening and asset management functions.
- Implemented standards and procedures to meet enterprise requirements and enhance risk management.
- Identified, assessed, and documented operational and compliance risk events accurately.
- Initiated trading account openings by verifying client information and documentation.
- Maintained existing trading accounts, including address changes, name change, beneficiary registrations, signer change.
- Approved and checked all asset movements processed, including standing and periodic instructions.
- Executed ACAT transfers for incoming and internal accounts efficiently.
- Collaborated with cross-functional teams to resolve onboarding issues, enhancing service delivery.
PROCESSOR ASSOCIATE
Citigroup Global Services
Chennai
06.2009 - 04.2011
- Payout is the core process of the security release team, where the financial exposure is high
- • It is a process where customers send a CMS payment to apply into account and also request the loan closure.
- The responsibility of the team begins here as payment posting and carries to the settlement and also releasing charge on the Property
- Processed high volumes of data for client projects efficiently.
- Coordinated communication between teams to ensure smooth project execution.
- Managed documentation and records for compliance and quality assurance.
Education
Bachelor's Degree - BSC Biotechnology
SV Degree College
Kadapa - AP01-2008
Skills
- Operations management
- Customer relationship management (CRM)
- Process improvement
- Resource allocation
- Cross-functional collaboration
- Risk management
- Decision-making
- Team leadership
- Customer service
Certification
• Certification on Confident Communication acquiring new skill - Incedo Technology.
• Lean Six Sigma Yellow Belt certification - BNY Mellon.
• Lean Six Sigma Yellow Belt certification - BNY Mellon.
Personal Information
- Date of Birth: 04-07-1987
- Gender: Male
- Nationality: Indian
Accomplishments
Achieved 100% customer satisfaction survey score consistently for the team by completing all the deliverables with accuracy and efficiency.
Disclaimer
I hereby declare that all the details furnished above are true to the best of my knowledge and belief.
Timeline
Assistant Manager
Tata Consutancy Service
08.2023 - Current
LEAD REPRESENTATIVE
THE BANK OF NEW YORK MELLON CORPORATION
04.2011 - 08.2023
PROCESSOR ASSOCIATE
Citigroup Global Services
06.2009 - 04.2011
Bachelor's Degree - BSC Biotechnology
SV Degree College