Magesh Arla
Chennai
Summary
Experienced and skillful Inbound Customer Service Agent providing high quality service to callers, working address and meet all needs. Adept at following communication scripts to properly handle various needs in a poised and professional manner. Understands the importance of delivering the mission of a brand with each and every action and interaction that takes place involving customers. Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Highly motivated and focused Barista with over 5+ experience in the food/drink service industry, specifically in coffee shop environments. Experienced customer service professional adept at utilizing knowledge of both the coffee industry and customer service industry to successfully manage operations and create pleasing beverages
Overview
9
9
years of professional experience
4
4
Languages
Work History
Patient Financial Counselor
Genesis Hospital
06.2025 - Current
- Utilized motivational interviewing techniques to encourage positive change in clients'' lives.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Guided clients in developing skills and strategies for dealing with problems.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
Sales Representative
Telesales
01.2023 - 2025
- Managed a team of sales representatives, leading to a increase in sales
- Managed a team of sales representatives, resulting in a increase in sales performance
- Developed and implemented a sales strategy that resulted in a increase in regional sales within one year
- Educated clients on available community resources, fostering a sense of empowerment and selfsufficiency.
- Participated in ongoing professional development trainings to remain current on best practices within the counseling field.
Customer Service Agent
Customer support service
01.2017 - 12.2022
- Trained and mentored new call center representatives on customer service policies, procedures, and best practices
- Developed customer service scripts that improved customer engagement and reduced average call handle time by X%
- Developed and maintained a knowledge base for internal and external use, resulting in a X% decrease in call time
- Developed a detailed knowledge base of customer support information, resulting in a X% decrease in average call time
- Handled customer complaints and inquiries in a professional manner, resolving of issues on the first call
- Resolved of patient inquiries on the first call, reducing average call duration by
Education
12th -
Thomas Matric
Chennai01-2017
Skills
Leadership skills
Customer service skills
Handling escalation calls
Financial counseling
Customer service
Patient registration
Teamwork
Patient education
Timeline
Patient Financial Counselor
Genesis Hospital
06.2025 - Current
Sales Representative
Telesales
01.2023 - 2025
Customer Service Agent
Customer support service
01.2017 - 12.2022
12th -
Thomas Matric
PERSONAL PROFILE
Father’s Name : Chinnaiah Date of Birth: 1995-10-13 Gender : male Declaration: I hereby declare that the information furnished above is true to the best of my knowledge. Place: Hyderabad Date: 2023-12-03 Name: Magesh