Magesh B

Accomplished Technical Consulting Engineer with a proven track record at Cisco Systems, specializing in cloud security and Network and infrastructure security products. Expert in deploying Cisco Cloud security products, Cisco ISE and managing multi-cloud environments, demonstrating strong analytical skills and a collaborative approach. Achieved significant enhancements in security posture and compliance frameworks, leveraging skills in Web Security Appliance, Multi Cloud defense, Kenna Security and Generative AI.

Team Management and Operations

• Managed team operations and performance metrics, overseeing KPIs, tracking productivity, and driving process improvements.
• Analyzed team statistics to identify trends, address challenges, and enhance efficiency.
• Provided regular reports and insights to stakeholders for strategic decision-making.
• Maintained an outstanding customer survey self-score, achieving a consistent average score of 10.
• Actively participated in new hire interview programs, contributing to the selection and onboarding process.

Technical Documentation and Knowledge Sharing

• Authored technical documents for Cisco engineers and externalized them for customer knowledge.

Content Development and Debugging Tools

• Developed an internal switch debug tool for Cisco ISE engineers, enabling execution of various debug commands on multiple integrated switches.

Innovation and Product Testing

• Contributed to Cisco IC digitization, bug filing, and beta testing across all security products.

Mentorship and Training

• Mentored new hires in ISE and cloud security technologies.

Global Customer Support and Project Implementation

• Provided support for Cisco customer projects worldwide, focusing on cloud security, network security, infrastructure security, and collaboration products.

Major Project Implementations

• Commercial Bank of Africa, Nairobi – Implemented Cisco Unified Contact Center Express (UCCX).
• Tata Ltd – Deployed data center-based IVR and contact center solutions.
• CMS IT Services, Ericsson India – Managed IN fault monitoring and call charging systems.

• Cisco Cloud Security Products: Web Security Appliance, Multi-Cloud Defense, Kenna security, Cloud security Control, Email Security Appliance.
• Network Security & Authentication: Cisco ISE, TACACS, RADIUS, AAA, Dot1x, VPN Authentication.
• Troubleshooting & Analysis: Configuring, Designing, troubleshooting, Debugging of Cisco Cloud Security Products & Cisco Security(ISE) Products, Log Management.
• System Administration: Linux/Unix Commands, Virtual Machine Deployment.
• Cisco Unified Communications: CUCM, Unity Connection, Contact Center Express (UCCX), VoIP protocols.