Summary
Overview
Work History
Education
Skills
Additional Information
Skills Experience
Timeline
Generic
Magesh S N

Magesh S N

Bangalore

Summary

To obtain a position with a global business or professional association that is seeking an individual who can analyze, organize, and manage challenging projects that promote growth through individual and product achievement using my education, skills, and past experiences.

Overview

15
15
years of professional experience
3
3
Languages

Work History

Sr. Lead Associate

TE Connectivity Services
3 2018 - Current
  • Pre-Sales - BID Tendering / Quoting
  • Administration of digital signatory certificates (DSC) and customer web procurement portals
  • Handle RFQ's from various web portals
  • Coordinate with pricing team
  • Gathering and compilation of necessary documents for on-time tender submission
  • Coordinate and facilitate RFQ / proposal review meetings
  • Coordinate with legal and compliance teams
  • Maintain databases for all the RFQ's received and quoted
  • Collaborate with internal stakeholders
  • Liaise with external stakeholders, customers, and partners involved in the quotation process.
  • Experience using Salesforce.com (SFDC) Driving Business Performance and Change
  • To deliver extraordinary customer experience.
  • Responsible for handling accurately all defined transactional tasks
  • Quote’s, and Order Entry to SAP System, and Order Change request
  • Manual scheduling Agreement updates, Handling credits, debits, or returns.
  • Handling Customer Portals, Supporting EDI.
  • Support a variety of ad-hoc requests to support the business in best possible way and as required.
  • Communication with the international & internal customers Via Email.
  • Challenge self to develop new and improved ideas for all that we do.
  • Additional Responsibilities
  • Training the new joiners and taking care of them till the certification process is completed.
  • Allocating the daily workflow to the Team members in Order Entry Group
  • Auditing (Peer to peer Audits)
  • Material Master Part Creation/Registration through SAP
  • Worked on Order change Date pull in /push out /cancellation as requested by the customer.

Fraud Officer - Financial Crime and Threat Mitigation

HSBC BANK
05.2016 - 08.2018
  • Handling Inbound/Outbound calls in Fraud Detection process
  • Analyzing customers spending patterns, usage, and payment history
  • Communicating with bank staff, investigations, and customers
  • Delivering high quality of customer service
  • Utilization of analytical and judgmental skills.

Fraud Officer - Security and Fraud Risk

HSBC BANK
- 04.2016
  • Handling Inbound calls in one of the most complex processes
  • Analyzing customers spending patterns, usage, and payment history
  • Mastered the study of fraud patterns
  • Identified fraud instantly
  • Assisted in handling customer complaints
  • Provided process improvement ideas.

Customer Service Representative

IBM GPS/Concentrix
Bangalore, KARNATAKA
07.2009 - 08.2014
  • IBM GPS/Concentric being one of the service providers for a Major Bank in Australia, the project has been successfully since several years, I am being a team member since the pilot, have ensured to emerge the process from a small team to a larger account managing the entire End to End Mortgage (Origination, Servicing) services for the Bank. I have endured myself to have the complete knowledge of Originations across Mortgages in the last 5 years making myself to be an expertise.

Education

Pre-University

V. V Puram College
01.2005 - 04.2006

Bachelor Degree of Commerce

Periyar University
01.2009 - 04.2011

Master of Business Administration

Periyar University
01.2012 - 04.2015

Skills

Hard work, Strong commitment, Quick learner, good communication skills, Ability to work under high pressure, Flexible to work, Challenging spirit, Leadership, Responsiveness, Time management, Positivity, Decision-making, Active listening

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Additional Information

Effective Communication, Empathetic Engagement, Critical Thinking & Knowledge Sharing, Building Trust, Continuous Professional Development, Stress-Reduction Strategies, Thriving Under Pressure, Training & Facilitation, Documentation, Event planning and coordination, Listening to music,Playing Indoor games., Driving, Cooking

Skills Experience

  • Fluency in verbal & business communication
  • Attention to detail, ability to multi-task.
  • Customer centric approach
  • Willingness to learn new tasks as per business requirements.
  • Ability to think logically and act smartly to drive desired results.
  • Developing and Recognizing Others
  • Uses good judgment, stabilizes their workload, and prioritizes work with the greatest impact.

Timeline

Fraud Officer - Financial Crime and Threat Mitigation

HSBC BANK
05.2016 - 08.2018

Master of Business Administration

Periyar University
01.2012 - 04.2015

Customer Service Representative

IBM GPS/Concentrix
07.2009 - 08.2014

Bachelor Degree of Commerce

Periyar University
01.2009 - 04.2011

Pre-University

V. V Puram College
01.2005 - 04.2006

Sr. Lead Associate

TE Connectivity Services
3 2018 - Current

Fraud Officer - Security and Fraud Risk

HSBC BANK
- 04.2016

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Magesh S N