MAGESH THIAGARAJAN
Nagercoil
Summary
Dynamic operations leader with extensive experience at EcoEnergy Insights, excelling in team management and SLA governance. Proven track record in optimizing Building Management Systems and enhancing client relationships. Adept at project coordination and vendor support, driving efficiency and quality in service delivery. Strong analytical skills complemented by effective communication.
Overview
15
15
years of professional experience
Work History
Independent Business Owner – Operations & Supply Chain
Silk Saree Trading & Retail
Tamil Nadu
06.2022 - 12.2024
- Managed end-to-end operations including sourcing, inventory planning, pricing, and customer coordination.
- Handled vendor negotiations, procurement, logistics, and quality checks.
- Managed daily operations, accounting coordination, and cash flow tracking.
- Developed customer relationships and ensured timely order fulfilment.
Senior Engineer – Operations Lead
EcoEnergy Insights
Bangalore
03.2020 - 05.2022
- Led 24x7 operations supporting thousands of retail stores across the US & Canada.
- Managed a 30-member team across three major projects.
- Acted as primary escalation point for critical incidents.
- Coordinated with third-party technicians for installation, commissioning, and troubleshooting.
- Ensured strict adherence to SLA, KPI, and quality standards.
- Prepared and presented operational dashboards and performance reports.
Independent Operations & Family Business Support
Kanyakumari District
06.2018 - 02.2020
- Managed operational and administrative responsibilities for a family-run business.
- Oversaw vendor coordination and day-to-day operations.
Associate Consultant – IT Operations
Wipro Technologies Pvt Ltd
Coimbatore
04.2016 - 05.2018
- Supported IT Service Management operations across multiple client projects.
- Managed Incident, Change, Request, and Problem Management using HP Service Manager.
- Conducted SLA tracking, KPI reporting, and compliance audits.
- Coordinated major incidents and root cause analysis.
Project Lead – BMS Operations
Wipro EcoEnergy Pvt Ltd
Bangalore
01.2015 - 03.2016
- Led a 20-member team supporting BMS operations for 1000+ retail stores.
- Managed escalations, staff scheduling, and performance reporting.
BMS Analyst
Wipro EcoEnergy Pvt Ltd
03.2010 - 12.2014
- Monitored HVAC, Lighting, and Security systems using Trane, Novar, and Savvy controllers.
- Provided remote troubleshooting and vendor coordination.
- Served as Subject Matter Expert for Energy Management Systems.
Education
Bachelor of Engineering - Electronics & Communication Engineering
Sun College of Engineering & Technology
NagercoilSkills
- Building Management Systems (HVAC, Lighting, Security)
- Energy Management Systems
- Operations & Service Delivery
- Team Leadership & Workforce Management
- Incident, Problem & Escalation Management
- SLA / KPI Governance
- Client & Stakeholder Management
- Project Coordination & Reporting
- Vendor & Field Technician Support
- Advanced MS Excel
- PowerPoint
- MS Office
Languages
English
Proficient (C2)
C2
Tamil
Native
Native
Malayalam
Beginner
A1
Accomplishments
Wipro Make Your Own Award - Presented on September 2012
Timeline
Independent Business Owner – Operations & Supply Chain
Silk Saree Trading & Retail
06.2022 - 12.2024
Senior Engineer – Operations Lead
EcoEnergy Insights
03.2020 - 05.2022
Independent Operations & Family Business Support
06.2018 - 02.2020
Associate Consultant – IT Operations
Wipro Technologies Pvt Ltd
04.2016 - 05.2018
Project Lead – BMS Operations
Wipro EcoEnergy Pvt Ltd
01.2015 - 03.2016
BMS Analyst
Wipro EcoEnergy Pvt Ltd
03.2010 - 12.2014
Bachelor of Engineering - Electronics & Communication Engineering
Sun College of Engineering & Technology