Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Magesh Kumar S

Operation Manager
Bangalore
Magesh Kumar S

Summary

Seasoned Operations Manager and talented leader with 15 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

15
years of professional experience

Work History

Concentrix Services Pvt LTD

Operations Manager
04.2022 - Current

Job overview

  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Increased profit by streamlining operations.

Reliance Info Telecom Pvt Ltd

POD Manager
09.2019 - 04.2022

Job overview

  • Coordinated delivery of contracted solutions at program level and in full accordance with outlined cost, scheduling and quality terms.
  • Monitored customer quality metrics and took proactive steps to implement resolutions and restore acceptable levels.
  • Contacted suppliers and vendors about issues with deliveries or products.
  • Fielded customer questions and complaints and rectified issues.

Startek

Assistant Manager
01.2019 - 09.2020

Job overview

  • Mentored team members to enhance professional development and accountability in workplace.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Intelenet Global Services Pvt Ltd

Assistant Manager
09.2012 - 06.2017

Job overview

  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Created employee schedules to align coverage with forecasted demands.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.

Intelenet Global Services Pvt LTD

Team Leader
10.2008 - 07.2012

Job overview

  • Mentored and guided employees to foster proper completion of assigned duties.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.

Education

Vidhyapeeth Rajasthan University

Bachelor of Arts from B.com
04.2001

Skills

    Production

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Timeline

Operations Manager

Concentrix Services Pvt LTD
04.2022 - Current

POD Manager

Reliance Info Telecom Pvt Ltd
09.2019 - 04.2022

Assistant Manager

Startek
01.2019 - 09.2020

Assistant Manager

Intelenet Global Services Pvt Ltd
09.2012 - 06.2017

Team Leader

Intelenet Global Services Pvt LTD
10.2008 - 07.2012

Vidhyapeeth Rajasthan University

Bachelor of Arts from B.com
04.2001

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Magesh Kumar S Operation Manager