Hi, I’m
Magesh Kumar S
Operation Manager
Bangalore
Summary
Seasoned Operations Manager and talented leader with 15 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
15
years of professional experience
Work History
Concentrix Services Pvt LTD
Operations Manager
04.2022 - Current
Job overview
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Increased profit by streamlining operations.
Reliance Info Telecom Pvt Ltd
POD Manager
09.2019 - 04.2022
Job overview
- Coordinated delivery of contracted solutions at program level and in full accordance with outlined cost, scheduling and quality terms.
- Monitored customer quality metrics and took proactive steps to implement resolutions and restore acceptable levels.
- Contacted suppliers and vendors about issues with deliveries or products.
- Fielded customer questions and complaints and rectified issues.
Startek
Assistant Manager
01.2019 - 09.2020
Job overview
- Mentored team members to enhance professional development and accountability in workplace.
- Reviewed sales and gross profit report to assess company efficiency.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Intelenet Global Services Pvt Ltd
Assistant Manager
09.2012 - 06.2017
Job overview
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Created employee schedules to align coverage with forecasted demands.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Intelenet Global Services Pvt LTD
Team Leader
10.2008 - 07.2012
Job overview
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Education
Vidhyapeeth Rajasthan University
Bachelor of Arts from B.com
04.2001
Skills
Production
Logistics Oversight
Business Planning
Labor Relations
Customer Retention
Business Development
Customer Service
Process Improvement
Performance Reporting
Organizational Management
Health and Safety Compliance
Performance Monitoring
Contract Management
P&L Management
Cross-Functional Communications
Workforce Management
Solutions Development
Strategic Planning
Timeline
Operations Manager
Concentrix Services Pvt LTD
04.2022 - Current
POD Manager
Reliance Info Telecom Pvt Ltd
09.2019 - 04.2022
Assistant Manager
Startek
01.2019 - 09.2020
Assistant Manager
Intelenet Global Services Pvt Ltd
09.2012 - 06.2017
Team Leader
Intelenet Global Services Pvt LTD
10.2008 - 07.2012
Vidhyapeeth Rajasthan University
Bachelor of Arts from B.com
04.2001