Maggie Philips
Valparaiso
Summary
Knowledgeable customer service representative with solid background in providing exceptional customer service and efficiently handling financial transactions. Proven ability to manage multiple tasks while maintaining accuracy and compliance.
Overview
9
9
years of professional experience
Work History
Universal Teller
Teachers Credit Union
Valparaiso, IN
08.2014 - 02.2020
- Assisted members in account inquiries, providing exceptional customer service and resolving issues efficiently.
- Educated members on products and services, enhancing their banking experience and promoting financial literacy.
- Processed financial transactions with high accuracy, ensuring compliance with credit union policies.
- Managed cash handling procedures, maintaining security protocols to prevent discrepancies and losses.
- Led daily audits of cash drawers and bank deposits, ensuring adherence to regulatory standards.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained high levels of confidentiality while handling sensitive customer information during transactions.
Sales Associate
Philips Ace Hardware
Valparaiso, IN
05.2011 - 08.2014
- Enhanced customer experiences by providing knowledgeable product recommendations.
- Resolved customer inquiries and complaints promptly, fostering positive relationships and loyalty.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Greeted customers and provided outstanding customer service.
Education
Bachelor of Science - Education
Ball State University
Muncie, IN Skills
- Cash handling
- Customer-focused attitude
- Time management
- Customer service
- Cash management
- Attention to detail
- Organized
- Effective communication
- Communication
Timeline
Universal Teller
Teachers Credit Union
08.2014 - 02.2020
Sales Associate
Philips Ace Hardware
05.2011 - 08.2014
Bachelor of Science - Education
Ball State University