Customer service representative with proven expertise in technical support and troubleshooting. Resolve customer issues using structured diagnostics and clear communication. Improve customer experience through consistent follow-up and accurate issue documentation.
Overview
3
3
Languages
3
3
years of professional experience
Work History
Customer Service Representative
Relay(TRS) and Pavers England
Manohar int'l Airport, Mopa, GOA
01.2023 - 11.2025
Assisted customers with product selection and order management to facilitate seamless transactions.
Processed orders and managed returns to ensure efficient operations.
Built strong customer relationships to encourage repeat business.
Supported team members in enhancing service delivery standards to improve customer satisfaction.
Shared product information with customers to improve experience.
Maintained accurate customer interaction records for future reference.
Education
Bachelor of Computer Applications. - Basic Computer Knowledge
Guru Kashi University
TALWANDI SABO PUNJAB, INDIA
06-2026
Skills
Order management
Order processing
Sales support
Retail sales and customer service
Customer follow-up
Technical troubleshooting
Communication skills
Languages
English
Intermediate (B1)
B1
Punjabi
Native
Native
Hindi
Advanced (C1)
C1
Affiliations
sports,creative and technical projects
Timeline
Customer Service Representative
Relay(TRS) and Pavers England
01.2023 - 11.2025
Bachelor of Computer Applications. - Basic Computer Knowledge