MAGNA PANDA
Business development Representative
Bangalore
Summary
Customer-focused growth professional with 3+ years of experience across EMEA and US markets in SaaS environments. Proven track record in relationship management, account growth, and stakeholder engagement, with deep exposure to highly regulated industries. Skilled in driving adoption, enhancing customer satisfaction, and cross-functional collaboration. Actively transitioning into Customer Success and Account Management roles to deliver long-term value across the customer lifecycle.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Business Development Representative
Whatfix
07.2023 - Current
- Managed a portfolio of Customer accounts, aligning product capabilities to client use cases to support customer retention and upsell.
- Drove value realization by identifying expansion opportunities through consistent stakeholder engagement.
- Collaborated with Product, Marketing, and Solutions teams to incorporate customer feedback into strategic initiatives.
- Supported account teams in post-sale engagement, increasing platform adoption and satisfaction.
- Mentored global BD teams to ensure consistent messaging and value delivery.
- Represented Whatfix at World of Learning UK (2024), building rapport with customers and gathering feedback on product experience.
Business Development Representative (US)
Hevo data
05.2023 - 06.2023
- Conducted discovery conversations to identify customer pain points and align Hevo solutions to business goals.
- Built foundational understanding of customer journey touch points relevant to long-term engagement
Business Development Representative (US)
HighRadius
06.2022 - 04.2023
- Consulted mid-market clients on optimizing Order-to-Cash workflows, improving KPIs such as DSO and cash flow.
- Partnered with sales and customer teams to encourage adoption of credit, collections, and cash tools.
- Delivered personalized value propositions to support client retention and renewals.
Education
Bachelor of Engineering - Electrical Engineering
Kalinga Institute of Technology
Odisha 05.2018 - 06.2022
Skills
- Account Management: Stakeholder Engagement, Relationship Building, Product Adoption
- Customer Success Alignment: Onboarding Support, Retention Awareness, Renewals, Upsell/Cross-sell Triggers, Churn Reduction, QBR Collaboration
- Tools & Platforms: Salesforce, HubSpot, Gainsight, Zendesk, Intercom, Excel
- Outreach Strategy: Data-Driven Prospecting, Discovery Alignment, Post-Sale Handoff Collaboration
- Soft Skills: Strategic Communication, Empathy, Problem Solving, Cross-Functional Collaboration
ADDITIONAL INFORMATION
- Languages: English, Hindi
- Certifications: MARKETING MIX SPECIALIZATION By IE business school (course era)
- Brand and product management, Pricing strategy, Retailing and Chanel management, Integrated marketing communications
- Awards/Activities: Best BDR H1 2024
Accomplishments
Awarded Best BDR–2024
Timeline
Business Development Representative
Whatfix
07.2023 - Current
Business Development Representative (US)
Hevo data
05.2023 - 06.2023
Business Development Representative (US)
HighRadius
06.2022 - 04.2023
Bachelor of Engineering - Electrical Engineering
Kalinga Institute of Technology
05.2018 - 06.2022
Similar Profiles
Ashwath C SAshwath C S
Software Development Engineer at WhatfixSoftware Development Engineer at Whatfix
Barun ChandaBarun Chanda
Territory Sales Leader | SMB | Enterprise - US at WhatfixTerritory Sales Leader | SMB | Enterprise - US at Whatfix
Rohit KumarRohit Kumar
Senior Technical Lead (E5 Engineer) at WhatfixSenior Technical Lead (E5 Engineer) at Whatfix
Benedict Johnson JBenedict Johnson J
Software Engineering Manager at ServiceNowSoftware Engineering Manager at ServiceNow
Vijay Laxmi JevaliyaVijay Laxmi Jevaliya
Software Engineer at CBASoftware Engineer at CBA