Maha Ganesh S

With an unwavering dedication to validating concepts, fostering teamwork, and driving collaborative efforts, I bring extensive expertise as a detail-oriented technology and quality assurance professional. My commitment to continuous learning is relentless, fueling my problem-solving approach. Specializing in crafting comprehensive Test Strategies and Test Plans, overseeing Test Set creation, and executing efficient review processes, I ensure top-notch quality assurance practices with meticulous attention to detail. Additionally, I excel in delivering impactful reporting to all levels of management, facilitating informed decision-making processes

• Bug tracking and Defect Management: JIRA
• Test case Management: QASE
• Source Code Management: GitHub and Bitbucket
• Programming Languages: Javascript, Python, Java
• Test Automation: Selenium, Cypress, Playwright, WebdriverIO, Postman,
• Documentation Management: Google Docs and Confluence

Setmore , 2022 — Present

• Setmore is a cloud-based appointment scheduling software that allows businesses to manage their appointments, schedules, and customer interactions. It is designed to help businesses streamline the booking process, manage appointments, and improve overall customer engagement. Users can set up their availability, allow customers to book appointments online, and receive notifications and reminders.

AnswerConnect, 2022 — Present

• AnswerConnect is a global provider of virtual receptionist and answering services. AnswerConnect offers businesses a solution to manage incoming calls, handle customer inquiries, and provide professional telephone answering services. Their services often include live call answering, appointment scheduling, order processing, and other communication-related support.

Anywhere.app, 2022 — Present

• Anywhere.app is an organizational collaboration tool designed to help teams communicate online. It bridges the distance between team members by making office communication simple, smart, and faster. And also ensures streamline communication by bringing all team conversations, files, and announcements into a single, organized platform.

• Improved overall software quality by reducing the number of critical defects by 75% through rigorous testing procedures.
• Played a crucial role in the migration process transition from an old design to a new one and including database-level migrations, facilitating the smooth transfer of more than 20,000 accounts within a 3-month timeframe.
• Successfully fulfilled a customer-specific request to enhance user experience by implementing a single-login multiple-account feature. Ensured seamless integration of the requested functionality, addressing specific customer needs. Additionally, proactively gathered and incorporated customer feedback to introduce further enhancements, resulting in an improved and more user-friendly system.
• Initiated the resolution of critical issues by developing Root Cause Analysis (RCA) documents, addressing not only the immediate problem but also implementing preventative measures to forestall potential recurrences in future scenarios.

• Successfully navigated tight project timelines by implementing efficient testing strategies and collaborating closely with the development team.
• Conducted thorough integration testing, using mock services to simulate dependencies, and collaborating closely with dependent team developers to address integration challenges.
• Initiated open communication, participated in regular meetings and using collaboration tools. Clearly documented the test plans, results, and issues.