Mahaboob Hussain
Performance Excellence Manager
Rajahmundry
Summary
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
18
18
years of professional experience
8
8
years of post-secondary education
5
5
Certifications
4
4
Languages
Work History
LEAN - MANAGER
CXCG
Bangalore
10.2021 - Current
- Completed E2E Gap assessment for credit journey for large corporate, retail and international banking groups with AED 2.5 Million savings annually with 12 FTE manual work reduction
- Data Centralization project for overall banking to improve customer experience with reuse of meta data and documents
- Automation of IBG Ops payments project optimizing of 2 FTEs
- Business Agile process set up for CIBG, IBG and TCM teams to address the key revenue generating OKR's contributing to AED 5+ Millions
- Working closely with CIBG and TCM teams to conduct analysis on the data for analyzing as per the group vision
- Enhanced communication and collaboration among team members by organizing regular meetings and brainstorming sessions.
- Evaluated employee performance regularly, offering constructive feedback and creating tailored development plans for continuous improvement.
- Collaborated with cross-functional teams to develop innovative solutions that addressed complex business challenges.
SR CHANGE BUSINESS ANALYST
MASHREQ BANK
Dubai
01.2018 - 01.2021
- FTC trade project resulting in reduction of referrals from 80% to 59%
- Automation of E2E Dashboard for Corporate Division with live data across business, operations, CCAM, CAD, CCU Units
- Introduced measuring system to gauge the performance of credit proposals TAT Vs SLA
- Creation of Newsletter for the team showcasing achievements of the team
- Facilitate monthly review of the End to End Key Performance Indicators with business teams to identify the action points for the low trending KPI and conduct process reviews
- Discuss the Quarterly OKR for the business based on the organization strategic themes and facilitate weekly discussions on the progression
- Prepare and Publish Quarterly performance of the OKR for each business unit within the group to Group Head and Unit Heads o Analyze the reasons for non performance of the OKR and prepare strategy documents for enhancement of the process to senior managers
- Worked with IT team to digitize (POWER BI) the End to End Dashboard for CIBG group and facilitated UAT sessions with CIBG business / stakeholders.
- Review of the Training content on Agile / Lean methodologies o Prepared Agile Maturity Assessment framework and Lean sustain framework as per the business market standards
- Streamlined project management with effective communication and collaboration across cross-functional teams.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
OPERATIONS MANAGER
WFS
Riyadh
04.2016 - 04.2017
- Designed HR Outsourcing, Visa Management, Employee management process for automation through Oracle Fusion
- Creation of Dashboards for CEO, COO and Group Heads with visibility of Business, Operations, HR and Admin team performance
- Contributed to SAR 6 Million revenue onboarding tech giants, showing measuring performance of the business, customer service and operations
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Facilitated smooth collaboration between departments through clear communication channels.
- Implemented quality control systems to boost overall product consistency and reliability.
- Analyzed and reported on key performance metrics to senior management.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
BUSINESS PROCESS IMPROVEMENT CONSULTANT - COE
DAR AL RIYADH
Riyadh
01.2014 - 01.2016
- Process automation within existing tools for mobilization enhanced performance in reducing 15% of mobilization timeline Lead SAP – Success Factors and employee central project by successfully migrating data within 3 months
- Complete analysis of the existing charts and suggested changes according to the business needs providing insights on business performance.
- Process design for onboarding employees across 5 functions was implemented successfully and managed by increasing customer satisfaction rating from 2 to 4
- Creation of onboarding kit by seeking relevant approvals to enhance employee first-hand experience
- Analyzed workflow data to pinpoint inefficiencies and develop targeted solutions for improving overall performance.
- Managed project timelines and budgets effectively, ensuring the successful completion of process improvement initiatives within designated timeframes and resource constraints.
- Evaluated technology solutions to support improved processes, making recommendations based on compatibility with existing systems and potential return on investment.
- Facilitated collaboration between departments to ensure seamless integration of optimized processes.
- Implemented Six Sigma methodologies for data-driven decision-making and ongoing process optimization.
- Improved process efficiency by identifying and addressing bottlenecks in workflows.
- Delivered presentations on project outcomes to senior leadership, demonstrating the tangible benefits of process improvement efforts within the organization.
- Improved HR processes to meet company goals for employee experience, onboarding and reduced learning curve.
Manager - HR Operations
TASC Outsourcing
Dubai
08.2011 - 08.2014
- Process automation functional documentation, mock formats enabled business process flow increasing efficiency to 30%
- Managing visas and designations by thorough negotiations with clients and account management team saved AED 60,000 during renewals Process Design for HR operations for 2500 employees with 22 members from entry to exit Improved Onboarding timelines by managing P&L of business teams and quicker ROI
- Lead the ERP projects from HR Shared Services in identifying the process requirements and documentation of the process automation for ECARE, Onboarding, Visa Processing, Inventory control of legal documentation.
- Designing of performance reports correlating business and operations enabling visible profit margins
- Turned the cost center function to business partnering function by building revenue stream through employee support
- Managing employee grievances through educating account managers and team reduced labor cases from average 6 to 1 per annum
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Built high-performing teams through effective onboarding, and employee experience initiatives.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Leveraged data and analytics to make informed decisions and drive business improvements.
ASSISTANT MANAGER - PERFORMANCE EXCELLENCE
Core Logic India Pvt Limited
Hyderabad
11.2006 - 07.2011
- Mentored 6 GB projects and 2 BB project across the organization resulting to 4.5 million savings from a GB project.
- Conducting timely audit and reviews lead to identifying gaps within various domain and NC’s were closed within audit cycle o Lead the BPR project involving wastage of paper printing cutting down the cost of 6 million to 50,000 / annum
- Felicitating training on basics of six sigma to over 1400 employees as part of organization mission being a quality centric organization.
- Felicitated training on Kaizen, FTR, Sampling techniques, Knowledge Management as part of quality induction program across organization.
- Generated semi-automated dashboards for measuring quality performance for each function and identify projects to enhance the quality performance
- Mentored 180 Kaizen projects enabling employee ideas to reality making them part of the quality organization with a tangible cost savings of 2 million and intangible savings of 2.02 million
- Device customized trainings to various functions including IT enabling them to be part of quality organization.
Education
Bachelors Degree - Commerce
GITAM Deemed University
12.2017 - 05.2020
Executive MBA - Quality Management
IIBMS
Mumbai 05.2012 - 05.2014
Bachelor of Arts - English
MS University
Hyderabad 04.2007 - 05.2010
Skills
Data analytics
Certification
Six Sigma Black Belt Training, ASQ, 2007
Accomplishments
- Automation of QC process using excel resulting in 2000 MERs completed same day.
- Rooster Management BB project savings worth INR 360,000 / Annum.
- Digitization of exception reports project savings worth INR 600,000 / Annum.
- Negotiating with customers on Visa designation delivering savings of AED 60,000 / Annum.
- Reducing Employee Onboarding from 140 to 80 Steps.
- Designed ECARE team to deliver Customer Experience.
- Managed Projects worth AED 2.5 Mn.
- Knowledge Transfer for Automation of CX Dashboard for Large corporates.
Awards
- Best Contributor Award, 2004
- Process Innovation Appreciation Letter, 2005
- Best Performer Award, 2012
- Best Contributor Award in HR domain, 2015
- Best Contributor Award, 2018
- Spot Award, 2019
- Agile Gold Award, 2019
- Extra Mile Award, 2020
Profile
Mahaboob, Hussain, Lean Manager, 08/30/78, Married, 4-222, Kovvur Mandal, Rajahmundry, Andhra Pradesh, +91 960 381 9995, hussainaziz2011@gmail.com, linkedin.com/in/mahaboob-hussain56943322
Timeline
LEAN - MANAGER
CXCG
10.2021 - Current
SR CHANGE BUSINESS ANALYST
MASHREQ BANK
01.2018 - 01.2021
Bachelors Degree - Commerce
GITAM Deemed University
12.2017 - 05.2020
OPERATIONS MANAGER
WFS
04.2016 - 04.2017
BUSINESS PROCESS IMPROVEMENT CONSULTANT - COE
DAR AL RIYADH
01.2014 - 01.2016
Executive MBA - Quality Management
IIBMS
05.2012 - 05.2014
Manager - HR Operations
TASC Outsourcing
08.2011 - 08.2014
Bachelor of Arts - English
MS University
04.2007 - 05.2010
ASSISTANT MANAGER - PERFORMANCE EXCELLENCE
Core Logic India Pvt Limited
11.2006 - 07.2011
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