MAHABOOB SUBHANI SYED
Delivery Leader - S2P, O2C, RTR and FP&A accounts
Hyderabad
Summary
Accomplished professional with 20 years of experience leading Source to Pay, Order to Cash, FP&A, and Record to Report process transformations. Demonstrated expertise in strategic process transformation, operational efficiency, and business consulting. Utilized in-depth knowledge of Six Sigma, Lean Methodology, and Robotic Process Automation (RPA) to drive impactful outcomes. Successfully spearheaded multiple seamless transitions, ensuring all activities were completed within SLAs, resulting in uninterrupted service delivery, cost savings, and high client satisfaction. Instrumental in securing repeat business worth $20MM TCV through transformative initiatives. Highly skilled in effectively managing end-to-end Global Shared Service programs for S2P, OTC, GL, and FP&A services for organizations.
Overview
20
20
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Delivery Leader-Dy. General Manager
Cognizant
Hyderabad
10.2021 - Current
- Successfully leading Global Shared Service teams for Media and Technology clients up to 170 professionals
- Spearheaded the seamless transition of 55 FTEs across S2P, O2C, FP&A and R2R Towers
- Lead solutioning right from RFI stage
- Heading portfolio of ~$5MM USD, responsible for both topline and bottom-line growth
- Headed Procurement function, helped in implementing new tool, drafted, implemented new Procurement, T&E policies
- Implemented effective governance mechanism that ensures all daily, weekly, and monthly activities are completed within Service Level Agreements
- Leading end to end Program Management right from hiring, retaining, succession planning and promoting people resulting in single digit attrition rates
- Applied critical, design thinking acumen to discern and address performance gaps, subsequently identifying and implementing solutions
Assistant Vice President - Service Delivery Leader
Genpact
Hderabad
09.2018 - 09.2021
- Championed a team of 200+ professionals, leading S2P and OTC services for global organizations
- Lead successful solutioning for 200+ FTE RFQ in OTC and RTR domains for a real estate giant
- Lead end to end Program Management right from hiring, retaining, succession planning and promoting people resulting in low attrition rates
- Implemented policies, procedures for regular sourcing, procurement analytics and helped converting non-catalogue items to catalogue
- Drove initiatives to improve end client CSAT scores from 75% to 89%
- Implemented successful RPA and Machine Learning automation projects, contributing to enhanced operational efficiency
- Formulated and implemented effective solutions for F&A accounts, guiding multiple seamless transitions to successful outcomes
Sr. Manager-Operations Leader
Genpact
Hyderabad
12.2014 - 08.2018
- Headed a team of 120 Procure-to-Pay professionals, surpassing service level expectations by instigating a transformative approach, consequently securing repeat business from a customer with a Total Contract Value (TCV) of $20 million
- Contributed significantly as a member of the Sales Team, participated in the successful bidding process for 130 FTE for T&E processes
- Created $8MM savings through Procurement analytics and minimizing tail end spend
- Led the seamless transition of 130 FTEs from the client's location, ensuring the achievement of all established toll gates
- Created Process maps for all new process with controls established
- Leading end to end Program Management right from hiring, retaining, succession planning and promoting people resulting in low attrition rates
- Applied critical, design thinking skills to deconstruct problems, assess potential solutions, and make informed decisions
Manager - Black Belt
Genpact
Hyderabad
06.2013 - 11.2014
- Successfully delivered 2 Black Belt projects, demonstrating a profound understanding and practical application of advanced Six Sigma principles
- Served as a mentor to 8 Green Belts, sharing expertise and contributing to the development of a skilled and empowered workforce
Manager-Service Delivery
Genpact
Hyderabad
06.2012 - 05.2013
- Founded and led a team of 60 Procure-to-Pay (P2P) and Order-to-Cash (O2C) professionals, achieving the delivery of Best-in-Class Services to customers
- Instituted process improvements as a strategic initiative to mold organizational culture, streamline procedures for heightened efficiency, and facilitate the company's evolution and growth
- Applied 'Lean Methodology' to craft a streamlined workflow for emails, aiming to enhance Turnaround Time (TAT) from 5 days to 3 days, resulting in a substantial productivity release equivalent to 3 Full-Time Equivalents (FTEs)
Asst. Manager Delivery
Genpact
Hyderabad
11.2009 - 05.2012
- Supervised Procure-to-Pay teams to achieve enhanced Turnaround Time (TAT) and heightened accuracy in service delivery for clients
- Employed robust analytical and problem-solving skills to devise effective solutions for challenging situations within the operational landscape
- Applied the DMAIC (Define, Measure, Analyze, Improve, Control) methodology to streamline processes, resulting in a notable improvement in TAT for previously untouched invoices – reducing P95 from 12 days to an impressive 5 days
- This initiative delivered a substantial business impact, amounting to $100,000
Management Trainee
Genpact
Hyderabad
11.2008 - 10.2009
- Executed the seamless transition of the Order-to-Cash (OTC) Cash Application process, leading a team of 5 associates through the process
- Earned the prestigious 'Best Transition' Award from the Service Delivery Leader, recognized for maintaining a proactive stance ahead of timelines and ensuring zero deviations
- Fostered open and professional relationships with team members, creating an environment conducive to effective communication, rapid issue resolution, and conflict mitigation
Process Developer
Genpact
Hyderabad
12.2006 - 10.2008
Process Associate
Genpact
Hyderabad
05.2005 - 11.2006
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
Education
PGDBM - Artificial Intelligence and Machine Learning
Great Learning University
Hyderabad 01.2020 - 12.2021
M.Com - International Business
Nizam College, Osmania University
Hyderabad 07.2002 - 06.2004
B. Com - Accounting and Finance
SR & BGNR Govt. Collage
Khammam 07.1999 - 05.2002
Skills
- Strategic Process Transformation
- Lean, Six Sigma Methodologies
- AI & ML Integration
- Robotic Process Automation
- Change Management
- Client Relationship Management
- Team Building & Organizational Development
- Pre sales support for RFI/ RFQ
- Internal Audit and controls
- NetSuite
- SAP
- Workday
- P2P
- O2C
- FP&A
- R2R
Websites
Timeline
Delivery Leader-Dy. General Manager
Cognizant
10.2021 - Current
PGDBM - Artificial Intelligence and Machine Learning
Great Learning University
01.2020 - 12.2021
Assistant Vice President - Service Delivery Leader
Genpact
09.2018 - 09.2021
Sr. Manager-Operations Leader
Genpact
12.2014 - 08.2018
Manager - Black Belt
Genpact
06.2013 - 11.2014
Manager-Service Delivery
Genpact
06.2012 - 05.2013
Asst. Manager Delivery
Genpact
11.2009 - 05.2012
Management Trainee
Genpact
11.2008 - 10.2009
Process Developer
Genpact
12.2006 - 10.2008
Process Associate
Genpact
05.2005 - 11.2006
M.Com - International Business
Nizam College, Osmania University
07.2002 - 06.2004
B. Com - Accounting and Finance
SR & BGNR Govt. Collage
07.1999 - 05.2002
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