Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mahadev Mainalle

Bangalore

Summary

Dynamic Technical Support Engineer with a proven track record at Lenovo Services India CEC, excelling in system troubleshooting and problem-solving. Adept at resolving complex hardware and software issues, I leverage ticketing system management to enhance customer satisfaction and streamline support processes. Committed to delivering exceptional service and technical expertise.

Overview

3
3
years of professional experience

Work History

Technical Support Engineer

Lenovo Services India CEC (J2W) payroll
Bengaluru
03.2025 - Current
  • Provided technical support for software and hardware inquiries from users.
  • Communicated effectively with customers to understand their technical challenges clearly.
  • Provided support via remote desktop software, diagnosing customer issues over private and public networks.
  • Provided technical support to customers by troubleshooting and resolving hardware and software issues.
  • Provided remote assistance to end-users when needed.
  • Documented support interactions using ticketing systems for tracking and reporting purposes.
  • Monitored ticketing system queues for incoming requests from customers.

Technical Support Engineer

RV Institute Of Management
Bengaluru
09.2024 - 03.2025
  • Analyzed system logs for potential problems or errors related to system performance or security threats.
  • Assisted users with password resets and account lockout resolutions.
  • Updated software versions with patches and new installations to close security loopholes and protect users.
  • Configured, maintained, and monitored computer systems for optimal performance.
  • Monitored network performance and addressed potential issues proactively.

IT Technical Support Engineer

Netoyed
Bangalore
04.2024 - 07.2024
  • Resolved customer inquiries in a timely manner by utilizing problem-solving skills.
  • Trained other team members on relevant technologies and procedures.
  • Provided technical support to customers via phone and email, troubleshooting hardware and software related issues.
  • 3 months project

Desktop Service Engineer

HAL
Bangalore
03.2023 - 03.2024
  • Active Directory.
  • OS installation.
  • Microsoft Office
  • Troubleshooting
  • Provided technical support to customers by troubleshooting and resolving hardware and software issues
  • Provided support via remote desktop software, diagnosing customer issues over private and public networks
  • Provided remote assistance to end-users when needed
  • Installed and tested operating systems, applications, updates, patches, and service packs.
  • Monitored ticketing system queues for incoming requests from customers
  • Coordinated with third-party vendors for maintenance contracts, warranty repairs, and other services as required.
  • Provided technical support for desktop systems and applications across the organization.
  • Troubleshoot network connectivity problems, such as router configurations, IP addressing, and DHCP server setup.

Service Desk Associate

WIPRO LIMITED
Bengaluru
06.2022 - 03.2023
  • System installation
  • Desktop service
  • Windows migration
  • Service now (ticketing tool)
  • Provided support via remote desktop software, diagnosing customer issues over private and public networks
  • Provided technical support to customers by troubleshooting and resolving hardware and software issues
  • Provided remote assistance to end-users when needed
  • Installed and tested operating systems, applications, updates, patches, and service packs
  • Configured, maintained, and monitored computer systems for optimal performance
  • Troubleshoot network connectivity problems such as router configurations, IP addressing, and DHCP server setup.

Education

Bachelor of Science - COMPUTER APPLICATION

DODDAPPA APPA COLLEGE OF BCA
BASAVAKALYAN, Bidar
10.2021

Skills

  • System Troubleshooting
  • Ticketing system management
  • Software Debugging
  • System Configuration Changing
  • Technical Documentation
  • Problem-Solving
  • Technical Troubleshooting
  • Hardware Upgrades
  • Software Updates
  • Troubleshooting and Diagnosis
  • System Administration
  • Software configuration
  • Asset Management
  • Hardware Installation

Languages

English, First Language, KANNADA, Proficient (C2), Hindi, Proficient (C2), Marathi, Intermediate (B1)

Timeline

Technical Support Engineer

Lenovo Services India CEC (J2W) payroll
03.2025 - Current

Technical Support Engineer

RV Institute Of Management
09.2024 - 03.2025

IT Technical Support Engineer

Netoyed
04.2024 - 07.2024

Desktop Service Engineer

HAL
03.2023 - 03.2024

Service Desk Associate

WIPRO LIMITED
06.2022 - 03.2023

Bachelor of Science - COMPUTER APPLICATION

DODDAPPA APPA COLLEGE OF BCA

Similar Profiles

CREATE PROFILE
Mahadev Mainalle