Mahadev Sutar
Kolhapur
Summary
Quality Management Specialist with a proven track record at Prism Johnson Limited, excelling in the enhancement of quality systems and team leadership. Expertise in continuous improvement and employee supervision has driven significant advancements in operational efficiency and workplace culture. A rigorous approach to SOP development, combined with effective coaching, has resulted in notable successes in project management and customer satisfaction.
Overview
15
15
years of professional experience
Work History
Assistant Manager - QC
Prism Johnson Limited
Vapi / Surat
05.2022 - Current
- Analyzed business performance data and forecasted business results for upper management.
- Managed customer service inquiries and complaints in a timely manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Created reports on sales trends, inventory levels, and financial data.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Implemented quality control measures to uphold company standards.
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated with other departments to ensure smooth flow of operations.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Ensured compliance with safety regulations and company policies.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
Technical In-Charge
Nuvoco Vistas Corp. Ltd.
Mumbai / Goa
08.2012 - 12.2021
- Maintained up-to-date knowledge of industry quality standards and regulatory requirements.
- Established and monitored key performance indicators (KPIs) for quality objectives.
- Developed and implemented quality control procedures to ensure production met customer specifications.
- Calibrated, validated or maintained laboratory equipment.
- Documented processes for continuous improvement activities including 5S implementation plans.
- Performed root cause analysis for detected faults and developed corrective actions.
- Reviewed customer feedback and complaints to identify quality issues and improvement opportunities.
- Worked closely with operations personnel in order to understand their needs and requirements for quality assurance.
- Received and inspected raw materials.
- Coordinated with external quality auditors during annual audits and assessments.
- Prepared concrete correctly to meet customer requirements.
- Maintained lab cleanliness and safety standards.
- Implemented quality control objectives to resolve production issues, optimize product reliability, and reduce costs.
- Conducted root cause analysis of non-conforming products and identified solutions for improvement.
- Developed and implemented comprehensive quality control procedures to ensure product compliance with industry standards.
- Delivered concrete mix to customers' specified destinations in a timely manner.
- Completed various agitation jobs according to work orders and schedules.
- Maintained accurate records of deliveries including invoices, manifests, and log books.
- Checked traffic, weather and special conditions like construction when planning routes.
- Kept paperwork in order, getting delivery tickets signed and returned to company.
- Maintained accurate and thorough documentation of all jobs.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Followed company policies and procedures for safe operation of the vehicle at all times.
- Coordinated with cross-functional teams to enhance product quality and performance.
Quality Engineer
Shri Ganesh Construction
Mumbai
06.2011 - 07.2012
- Analyzed design or requirement information for equipment or systems.
- Determined design criteria or specifications.
- Monitored operations in order to ensure compliance with safety regulations.
- Created detailed reports on project progress, timelines and outcomes.
- Completed regulatory documents concerning quality issues.
- Fulfilled orders by successfully planning, budgeting, and coordinating projects.
- Created accurate project specifications, documenting in technical manuals.
- Documented technical specifications for new products during development process.
- Prepared estimates and budgets.
- Avoided data loss by creating back-ups of programs.
- Formulated plans using detailed drawings.
- Maintained updated records of materials used in production processes.
- Coordinated activities with suppliers, contractors or other departments.
Site Engineer
Abhiyanth Infratech LLP
Goa
06.2010 - 05.2011
- Monitored progress of construction works against project timeline and milestones.
- Implemented safety and accident prevention programs prior to start of each project, conducting tailgate meetings daily.
- Provided technical advice to project workers to apprise of issues and implement proactive solutions.
- Conducted environmental impact assessments to ensure projects met sustainability goals.
- Prepared detailed engineering plans, drawings, and specifications for the project.
- Analyzed key performance indicators to identify effective strategies.
- Maintained positive working relationship with fellow staff and management.
Education
Diploma - Civil Engineering
Institute of Civil And Rural Engineering
Kolhapur, Maharashtra05-2010
SSC -
Shri Laxmi Vidyalaya Jr. Collage
Kolhapur, Maharashtra05-2007
Skills
- Quality management systems
- SOP development
- Budget preparation
- Document control
- Continuous improvement
- Goal setting
- Policy enforcement
- Reporting and documenting
- Team motivation techniques
- Customer relationship management (CRM)
- Customer service and satisfaction
- Problem-solving
- Decision-making
- Employee supervision
- Team leadership
- Coaching and mentoring
- Adaptability and flexibility
- Performance evaluation
- Staff training and development
- Project management
- Workplace safety compliance
- Sales monitoring
- Sales growth
- Google drive
- Cost control
Trainings
- Technical Excellence in RMC & Quality Management
- Nuvoco India Quality Academy (NIQA)
- Lafarge India Quality Academy (LIQA)
- Concrete Durability
- First Aid
- Visual Felt Inspection (VFL)
- Safety Leadership Development Program (SLDP)
- Defensive Driving
- LOTOTO
- Pumping Protocol
- Working at Height
- 3 Column Risk Assessment
- Customer Site Safety
- Safety Induction
- 5S, TPM, Kaizen
Languages
Marathi
First Language
Hindi
Proficient (C2)
C2
English
Upper Intermediate (B2)
B2
Hobbies
- Mobile photography
- Cooking
- Gardening
- Painting
- Crafting
- Organizing
- Traveling
- Reading
- Playing games
- Learning on YouTube
- Watching movies and web series on OTT platforms
References
References available upon request.
Timeline
Assistant Manager - QC
Prism Johnson Limited
05.2022 - Current
Technical In-Charge
Nuvoco Vistas Corp. Ltd.
08.2012 - 12.2021
Quality Engineer
Shri Ganesh Construction
06.2011 - 07.2012
Site Engineer
Abhiyanth Infratech LLP
06.2010 - 05.2011
Diploma - Civil Engineering
Institute of Civil And Rural Engineering
SSC -
Shri Laxmi Vidyalaya Jr. Collage
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