MAHADEVAN NATARAJAN
Trichirappalli
Summary
Organised [Assistant Manager] focused on leading professional teams and smooth operations to accomplish business objectives. Reliable in exceeding expectations for quality, safety and efficiency. Skilled in leading and motivating team members to success.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Exela Technologies
Trichirappalli
04.2021 - Current
Performance-driven Non-Voice BPO Operations professional with 5 years of experience managing back-office and transactional workflows. Proven track record of leading teams of 200+ analysts to maintain [98]% SLA compliance and reduce Turnaround Time (TAT) by [100]%. Expert in workflow distribution, queue management, and implementing standard operating procedures (SOPs) to eliminate process bottlenecks and maximize daily throughput..
Education
bachelor of commerce - commerce
Bharathidasan University
Trichirappalli, India01-2003
Skills
- Product and service knowledge
- Problem-solving
- Type troubleshooting
- Cost Savings
- Recruitment and hiring
- Invoicing
- Good Analytical Skill
- Team leadership
- Operational efficiency
- Customer relationship management
- Performance evaluation
- Conflict resolution
- Project management
Languages
English
Proficient
C2
Tamil
Proficient
C2
Accomplishments
*Best Performer Award
*Site Level Achievement: - my site 3rd rank in Asia pacific country in the year of 2019.
Timeline
Assistant Manager
Exela Technologies
04.2021 - Current
bachelor of commerce - commerce
Bharathidasan University