Mahadeva Prasad K N
Bangalore
Summary
Results-driven Systems Integration Senior Specialist with 9.3 years of experience in the IT industry. Specializes in production support within the Banking and Financial services domain. Skilled in handling critical issues and providing technical support for applications in production to ensure system stability and timely issue resolution. Technology Lead at Infosys Limited for 2 years, with DevOps experience, and IT Analyst at TCS for over 5 years. Proficient in Oracle SQL, UNIX, Control M, Autosys. Demonstrated expertise in Git operations, with a strong focus on clear communication, collaboration, and quick adaptation to new technologies. Led offshore production support team, overseeing incident management, service restoration, and daily operational stability for critical business applications.
Overview
9
9
years of professional experience
Work History
Systems Integration Senior Specialist
NTT Data
02.2024 - 02.2025
- Responsible for Firm’s core payment infrastructure that facilitates cash settlements at the firm and serves as the conduit to the external counter-parties.
- To provide technical support in Payments platform for multiple types of payments across the regions.
- To ensure smooth payments and transactions in Payment platform.
- To ensure hassle free UI Interaction for users, monitoring system health of all the application hosts.
- Monitoring the Autosys jobs responsible for various feeds and file monitoring.
- Identifying and resolving any issues with upstream and downstream of the applications.
- Communicating with Operations team for issues with Individual transactions.
- Analyzing and debugging the issues from backend using Unix and SQL commands.
Technology Lead
Infosys
03.2023 - 10.2023
- FGL Batch monitoring.
- To provide Production support for FGL. FGL is comprehensive financial management solution and provides strong controls to meet financial reporting regulations with flexibility to accommodate different accounting standards and industry business requirements.
- Monitoring of the daily files for the regions NA, EMEA and APAC.
- Escalating the files delay to upstream teams and communicating it to downstream and starting the batch in control M using filezilla manually after receiving the files.
- Experience using Filezilla to connect with various environments including Production. Monitoring inbound and outbound file flow.
- Monitoring the job abends, analyzing and fixing the job abends based on analysis to ensure continuous batch process for application tasks without any intervention.
Technology Lead
Infosys
11.2021 - 02.2023
- Graph database used to perform Functional flow monitoring of the business deliverables, along with integration of alerts, incidents, SLA tracking - Thus offering better visibility and transparency.
- We worked on leveraging the tools developed by our engg team & providing intelligent automation solution to clients focusing on aspects like cost reduction and Risk mitigation.
- Clients provide requirements via CSV files in the pre defined format. Conversion of CSV files to Terraform utility. Deploying the CSV utility tf zipped file to UAT. Deploying the utility zipped file to Production after client monitoring in uat and provide signoff.
IT Analyst
TCS
04.2018 - 10.2021
- FXIP is simple, reliable, cost-effective way of sending money overseas, allowing small business, corporate and bank/financial institution clients to initiate payments.
- Provided L3 Support to manage both Front end and Backend of the FXIP application.
- Analyzing high priority critical issues related to FXIP Application and debugging them as per the priority to achieve highest availability of application to customers.
- Resolving User reported transaction and on boarding issues.
- Experience in working with both clients and product delivery team directly from different markets like AU, SG, UK, US and NZ.
- Primary analysis was done through Unix and Oracle SQL tools.
- Monitored Front Office, Back Office, ControlM Jobs and live quotes as they were critical for transactions.
- Used Oracle SQL for insert, update delete operations on records of application tables. Also created multiple customized reports.
IT Analyst
TCS
02.2016 - 03.2018
- The main objective of this project is to support and enhance digital wallet payment systems like Apple Pay, Google pay, Samsung Pay etc.
- Worked with Apple, Google, Samsung support teams to resolve the issues.
- Used ServiceNow, CAS HOD, CAS Splunk, Radar Portal.
- Provisioning and authorisation issues of each Card member were resolved with at most priority.
- Primary analysis were done through CAS HOD tool.
- Monitored the Splunk Dashboards during launch of Digital wallets to new markets.
- Used ServiceNow as the main incident monitoring tool.
Education
Bachelor of Engineering -
PES College of Engineering
06-2015
Skills
- Oracle SQL proficiency
- Familiarity with Unix command line
- Autosys
- ControlM management skills
- ServiceNow
- Skilled in using FileZilla for file transfers
- Experience with Splunk tool
- Continuous integration and delivery
- Version control expertise
- Experienced with IntelliJ IDE
- Deployment
Timeline
Systems Integration Senior Specialist
NTT Data
02.2024 - 02.2025
Technology Lead
Infosys
03.2023 - 10.2023
Technology Lead
Infosys
11.2021 - 02.2023
IT Analyst
TCS
04.2018 - 10.2021
IT Analyst
TCS
02.2016 - 03.2018
Bachelor of Engineering -
PES College of Engineering
Similar Profiles
Pankaj NathPankaj Nath
Director - Cloud & Infrastructure Services at NTT DATA Services (Previously NTT/Netmagic)Director - Cloud & Infrastructure Services at NTT DATA Services (Previously NTT/Netmagic)
GAZI MAMOONUR ALAMGAZI MAMOONUR ALAM
SENIOR NETWORK ENGINEER at NTT GLOBAL PVT. LTD(NTT DATA)SENIOR NETWORK ENGINEER at NTT GLOBAL PVT. LTD(NTT DATA)
Yashika SureshbabuYashika Sureshbabu
Service Desk Analyst / Acting Shift Lead at NTT GDC India Private Limited / NTT DataService Desk Analyst / Acting Shift Lead at NTT GDC India Private Limited / NTT Data
Ruchi SharmaRuchi Sharma
QA Specialist Engineering TL at NTT Data (NTT cloud Com.)QA Specialist Engineering TL at NTT Data (NTT cloud Com.)
Debabrata DashDebabrata Dash
Consulting Member of Technical Staff at OracleConsulting Member of Technical Staff at Oracle