Mahak Khan
Customer Support Executive
Bhopal
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Customer Support Executive
Sutherland Global Services
10.2025 - Current
- Resolving customer inquiries through multiple communication channels, ensuring satisfaction and retention.
- Managing approximately 50 incoming chats per day from customers.
- Maintaining customer service quality standards.
- Receiving, investigating, and responding to customer inquiries regarding products, services, and issues via all channels through which customers are served.
- Documenting customer interactions and completing service requests to minimize customer effort or additional action.
- Taking ownership of customers' issues and following problems through to resolution, while maintaining high levels of customer satisfaction.
Production Manager
Shail Industries, Manufacturing Unit
12.2022 - 09.2025
- Oversaw daily manufacturing operations, ensuring adherence to safety and quality standards.
- Developed and implemented process improvements, enhancing production efficiency.
- Led a team of 15 workers.
- Ensure a safe work environment for staff members.
- Trained and mentored team members on operational best practices and equipment usage.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
News Anchor
Trendbreakers, YouTube Channel
02.2021 - 05.2021
- Anchored English news for one year on a local television station.
- Presented English news segments and interesting facts to viewers consistently.
- Revamped Instagram handle, increasing followers to over 50,000 in a short time.
Education
B. Pharm - Pharmacy
Barkatullah University
Bhopal01-2024
International English Language Proficiency Test - English Language
IELTS
Bhopal, India 04.2001 -
12th Standard - Biology
Brigadier Trivedi Memorial H.S. School
Bhopal01-2019
Skills
Customer service
Salesforce proficiency
Case Management
Communication & Presentation
Active listening
Critical thinking
Team Collaboration
Microsoft Excel
Microsoft Word
Microsoft Outlook
Computer Literacy
Flexibility
Conflict Resolution
Timeline
Customer Support Executive
Sutherland Global Services
10.2025 - Current
Production Manager
Shail Industries, Manufacturing Unit
12.2022 - 09.2025
News Anchor
Trendbreakers, YouTube Channel
02.2021 - 05.2021
International English Language Proficiency Test - English Language
IELTS
04.2001 -
B. Pharm - Pharmacy
Barkatullah University
12th Standard - Biology
Brigadier Trivedi Memorial H.S. School
Languages
English
Hindi