Summary
Overview
Work History
Education
Skills
Career Experience
Affiliations
Accomplishments
Timeline
Generic
MUSKAN SONTHALIA

MUSKAN SONTHALIA

Kolkata

Summary

Results-driven Senior Inside Sales Manager known for high productivity levels and efficient task completion. Possess specialized skills in strategic sales planning, customer relationship management, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of sales strategies and achievement of goals.

Overview

3
3
years of professional experience

Work History

Inside Sales

raProcure
Kolkata
08.2024 - Current

Inside Sales and Communication Specialist

Strong background in managing sales pipelines, building client relationships, and coordinating with vendors to ensure seamless operations. Adept at lead generation and follow-ups to drive revenue growth. Skilled in negotiating contracts, resolving vendor issues, and optimizing procurement processes.

Excellent communication and organizational skills with a proven ability to multitask in fast-paced environments.

Telemarketing Executive

Justdial
Kolkata
01.2023 - 06.2024

Dedicated Customer Support Specialist with a strong track record of providing exceptional service, resolving customer inquiries, and ensuring client satisfaction. Skilled in handling inbound and outbound calls, troubleshooting issues, and maintaining a positive customer experience. Adept at using CRM tools, managing support tickets, and collaborating with cross-functional teams to improve service quality. Committed to delivering prompt, effective solutions and fostering long-term customer relationships.

Business Development Associate

Byju's
Kolkata
03.2022 - 10.2022

Experienced in handling inbound and outbound calls, lead generation, and customer follow-ups. Skilled in persuading potential customers, resolving queries, and maintaining customer satisfaction. Adept at working with CRM tools, maintaining call records, and achieving sales targets.

Education

Bachelor of Commerce (Hons.) - Accounting and Finance

Calcutta University
Kolkata
07.2021

High School Diploma - Commerce

DAV Public School
07.2018

Skills

Areas of expertise

✔ Inside Sales & Lead Generation
✔ Vendor Relationship Management
✔ CRM & Pipeline Management
✔ Contract Negotiation
✔ Procurement & Inventory Coordination
✔ Customer Service & Problem Resolution
✔ Market Research & Trend Analysis

✔ Troubleshooting & Technical Support
✔ Communication & Active Listening
✔ Conflict Resolution & Problem-Solving

Career Experience

  • Customer Service Associate, Tech Mahindra, Kolkata, 01/03/22, 31/05/22, Responsible for the customer realizing their goal and ensuring customers are happy.
  • Business Development Associate, Byju's, Kolkata, 01/08/22, 31/10/22, To assist students and parents in their region that have downloaded the Byju's application using a consultative selling approach.
  • Telemarketing Executive, Justdial, Kolkata, 01/01/23, 12/06/24, Talking to potential customers on the phone to sell products or solicit donations.
  • Inside Sales, raProcure, Kolkata, 23/08/24, Present, Coordinated with external vendors to ensure timely delivery of products and services to customers., Convince customer and make them Onboard.

Affiliations

Professional Associations | Volunteering & Social Work | Workshops & Certifications | Freelance & Side Projects

Accomplishments

Employee Recognition – Twice achieved 'Best Performer of the Quarter' Award, Sales/Performance Awards – Top Sales Achiever, Highest Client Retention Rate, Academic Honors – Dean’s List, College Merit Award

Timeline

Inside Sales

raProcure
08.2024 - Current

Telemarketing Executive

Justdial
01.2023 - 06.2024

Business Development Associate

Byju's
03.2022 - 10.2022

Bachelor of Commerce (Hons.) - Accounting and Finance

Calcutta University

High School Diploma - Commerce

DAV Public School

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MUSKAN SONTHALIA