Hi, I’m
MAHAKAVIKALIDAAS T
Supply Chain Manager
TRICHY,TN
Summary
Dynamic Outbound Operations Manager with proven success at Qwik Supply Chain, adept in supply chain operations and data analysis. Expert in optimizing vehicle route planning and fostering team collaboration, achieving significant improvements in delivery efficiency and customer satisfaction. Skilled in SAP and committed to enhancing operational performance through strategic initiatives.
Overview
8
years of professional experience
Work History
Qwik Supply Chain Private Limited-(Reliance Retail)Trichy
Outbound Operations Manager
08.2022 - Current
Job overview
- Managed outbound logistics operations for efficient supply chain processes.
- Supervised warehouse staff to maintain workflow and productivity standards.
- Coordinated transportation schedules to ensure timely deliveries across regions.
- Collaborated with vendors to streamline shipping procedures, enhance service quality, and improve GRDC pickup.
- Trained team members on safety protocols and operational best practices.
- Analyzed customer feedback data to identify trends and opportunities for improvement.
- Provided training and support for new employees in order to ensure a smooth transition into the role. Also facilitating on-time Work Smart Certifications.
- Coordinated with other departments such as sales and marketing to ensure effective communication between teams.
- Resolved customer complaints regarding outbound operations issues in a timely manner while maintaining professionalism.
- Assisted in developing budgeting strategies for outbound operation expenses, ensuring cost effectiveness.
- Analyzed data from outbound operations systems to identify areas of improvement in processes or procedures.
- Conducted regular audits of outbound operations personnel performance, making adjustments where necessary.
- Created weekly reports detailing outbound operation progress against established goals and objectives.
- Managed the day-to-day activities of the outbound operations staff, providing guidance as needed.
- Resolved escalated customer issues in a timely manner while maintaining high levels of customer satisfaction.
- Managed daily delivery and work schedules to maximize coverage.
- Identified opportunities to reduce cost and improve productivity.
- Accelerate achievement of DC performance indicators
- Workforce distributions based on indent specifications
- Manage staff attrition while aligning FTE with AOP target
- Guarantee availability of picking aids, consumables, and MHE.
- Achieved LFR and QFR targets through focused control measures.
Streamlined CDFT left over control to minimize waste.
Ensured adherence to special pick protocols for improved efficiency.
Controlled COGS by implementing effective cost management strategies.
Waycool Foods And Products Pvt LtdChennai
Operations Manager
09.2021 - 07.2022
Job overview
- Partnered with the Sales and Procurement team to enhance Sales Order management and processing.
- Coordinate manpower planning and oversee attendance for monthly payroll.
- Participating in daily operations review meetings with senior management.
- Execute daily cycle counts and shelf life audits to guarantee inventory hygiene.
- Evaluate and analyze picking gap to drive efficiency improvements.
- Facilitate effective training sessions for new joiners.
- Keep on track with the State Business Head for getting sales orders for high inventory, seasonal, and low shelf-life articles to avoid dumping.
- Efficient delivery schedule planning as per cost-efficient routes.
- Planning route vehicles as per maximum tonnage capacity and optimized routes to control transport costs below 1.2%.
- Conduct a monthly audit on the 1st of every month. Delivered the reconciliation report addressing variances and discrepancies to the Regional Operations Head.
- Supporting Sales teams in achieving Day/Weekly/Monthly Targets.
- Ensure 100% receiving of articles with a shelf life of 90% or above.
- Manage efficient VRN and GRN workflows.
- Facilitate the timely pickup of sales return stocks, and the issuance of credit notes against the sales invoice.
- Collaborate with QC teams for sales returns and damage stock inspections to determine next course of action.
Panasonic India Pvt Ltd (3PL_Warehouse Operations)Chennai
Senior Executive
07.2017 - 08.2021
Job overview
- Developed strategic initiatives to enhance operational efficiency within the organization.
- Executing daily cycle counts and performing monthly audits.
- Compiling and delivering the VAR and DSR report to the National Supply Chain Team.
- Processing and arranging insurance claims for inbound damages, theft, and sales returns of High Value Stocks.
- Analyzing and compiling presentations of loading/unloading patterns while directing report to relevant warehouse team for issue resolution
- Authenticate and finalize GRN for domestic and import shipments
- Manage Allocation Sheet for T1 Operations
- Coordinate and source market vehicles from reliable vendors.
- Executed GRN and STN preparations to ensure accurate documentation and compliance.
Updated IOD and POD records to maintain up-to-date operational information.
Filed insurance documents in a timely manner to meet regulatory requirements.
Managed B2B and B2C operations to enhance customer engagement and service delivery. - Addressed issues and provided solutions to floor supervisors and floor Incharge.
Education
Govt Higher Sec, SchoolAriyalur
Bachelor of Engineering from Mechanical Engineering
05-2017
Skills
- Supply chain operations
- Workforce handling
- Data analysis
- SAP
- MS Office
- Tabula
- Attendance management
- KPI working and gap analysis
- 3PL and 4PL vendor management
- Optimized vehicle route planning
- Market vehicles vendor management
- Warehouse Management-Inbound, Outbound & Transport Operations
- Team building expertise
- Workload prioritization
- Customer relationship management
- Task scheduling
Affiliations
- Listening Songs And telling Moral Stories
Accomplishments
- Best Kaizen awarded in Waycool Foods & Products for optimized picking and loading Patterns.
- Top Grocery DC in south to achieving KPI in Outbound QFR: 99+%, LFR: 99+%
Timeline
Outbound Operations Manager
Qwik Supply Chain Private Limited-(Reliance Retail)
08.2022 - Current
Operations Manager
Waycool Foods And Products Pvt Ltd
09.2021 - 07.2022
Senior Executive
Panasonic India Pvt Ltd (3PL_Warehouse Operations)
07.2017 - 08.2021
Govt Higher Sec, School
Bachelor of Engineering from Mechanical Engineering
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