Mahalakshmi Babu
Customer Support Executive
Bangalore
Summary
Experienced customer support professional with 3 years' expertise in resolving inquiries and ensuring client satisfaction. Skilled in effective communication and problem-solving to address customer needs promptly. Proficient in utilizing CRM systems and customer support software to streamline processes. Committed to delivering exceptional service and contributing to organizational success.
Overview
4
4
years of professional experience
Work History
Customer Support Associate
GRT Jewellers
2021.12 - 2022.10
- Respond to Customer Inquiries: Effectively handle inbound inquiries from customers via phone, email, and live chat, providing accurate and timely assistance to resolve issues or address concerns.
- Troubleshooting: Diagnose and troubleshoot customer problems, offering solutions or escalating complex issues to the appropriate department for resolution.
- Product Knowledge: Develop a comprehensive understanding of the company's products or services to provide informed responses to customer queries and offer relevant recommendations.
- Customer Advocacy: Advocate for customers' needs within the organization, ensuring their feedback and concerns are communicated and addressed appropriately to enhance the overall customer experience.
- Documentation: Maintain detailed records of customer interactions, inquiries, and resolutions in the CRM system to facilitate efficient tracking and follow-up on open issues.
- Quality Assurance: Adhere to established service standards and protocols to consistently deliver high-quality support and exceed customer expectations.
- Continuous Improvement: Proactively identify opportunities for process improvements and efficiency gains within the customer support function, contributing to the enhancement of service delivery and customer satisfaction metrics.
Customer Support Executive
Omega Healthcare
2021.10 - 2021.12
- Policyholder Support: Serve as the first point of contact for policyholders, providing assistance with inquiries related to their healthcare insurance plans, coverage details, claims processing, and billing inquiries.
- Claims Assistance: Guide policyholders through the claims submission process, including verifying coverage, explaining claim status, and assisting with any documentation required for claims processing.
- Benefits Explanation: Educate policyholders on the benefits and features of their healthcare insurance plans, including coverage options, deductibles, copayments, and out-of-pocket expenses.
- Problem Resolution: Proactively address customer concerns and resolve issues related to claims denials, billing discrepancies, or any other issues affecting policyholder satisfaction, ensuring timely and satisfactory resolution.
- Compliance and Documentation: Maintain accurate records of customer interactions, inquiries, and resolutions in the company's CRM system, adhering to regulatory compliance requirements and data protection guidelines.
- Cross-functional Collaboration: Collaborate with other departments such as claims processing, underwriting, and member services to facilitate seamless communication and resolution of customer issues that require escalation or specialized expertise.
Teacher
Government higher secondary school
2018.12 - 2019.01
- Curriculum Development: Develop and implement comprehensive lesson plans aligned with state curriculum standards and school objectives, incorporating a variety of instructional strategies and resources to meet the diverse learning needs of students.
- Classroom Instruction: Deliver engaging and interactive instruction across various subject areas, effectively communicating complex concepts and facilitating meaningful learning experiences that promote critical thinking, problem-solving, and skill development.
- Student Assessment: Assess student learning through a variety of methods, including quizzes, tests, projects, and presentations, providing timely and constructive feedback to guide student progress and inform instructional planning.
- Classroom Management: Establish and maintain a positive and inclusive classroom environment conducive to learning, implementing clear expectations, routines, and discipline strategies to promote student behavior and academic engagement.
- Individualized Support: Provide academic support and guidance to students, offering extra help, enrichment activities, and personalized instruction as needed to address individual learning gaps and enhance student achievement.
- Parent Communication: Communicate regularly with parents or guardians regarding student progress, academic performance, and behavior, fostering positive partnerships to support student success and address any concerns or challenges.
- Professional Development: Engage in ongoing professional development activities to enhance teaching practices, stay abreast of current educational trends and research, and collaborate with colleagues to share best practices and instructional resources.
Education
MA English -
Thiruvallur University
BA English -
Thiruvallur University
HSC - undefined
Sacred Heart Convent Anglo Indian Higher Secondary School
SSLC - undefined
Sacred Heart Convent Anglo Indian Higher Secondary School
Skills
Activities
Completed Diploma in Broadcast Journalism in AF school of news reading, Chennai
References
- Sakara Pandi - Customer Support Manager - GRT, Contact Number: 8681070606
- Eswar - Team lead - Omega Healthcare, Contact Number; 9952336666
- Ms. R. Rajeswari M.A., NET, Dean S and Asst professor, Theivanai Ammal college for women, 97864 01944
Field Of Interest
- Teaching
- Administrative Works
Projects
The March of Partition: And it's Mysterious Impacts in the Post Partition Era, My dissertation focuses on the redefining the partition among the people especially among the young tender heart which has the imprints on the partition which is framed in the curriculum which leads them to animosity and have a heart ache., 3 months
Industrial Exposure
The Hindu, 1 day visit
Disclaimer
I hereby declare that all the details furnished above are true to the best of my knowledge and belief.
Timeline
Customer Support Associate
GRT Jewellers
2021.12 - 2022.10
Customer Support Executive
Omega Healthcare
2021.10 - 2021.12
Teacher
Government higher secondary school
2018.12 - 2019.01
MA English -
Thiruvallur University
BA English -
Thiruvallur University
HSC - undefined
Sacred Heart Convent Anglo Indian Higher Secondary School
SSLC - undefined
Sacred Heart Convent Anglo Indian Higher Secondary School
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