Mahalakshmi M
Chennai
Summary
15+ years of experience in the IT industry with Software application designing, development & maintenance. Results-oriented Senior Systems Analyst known for finding effective solutions for complex technical issues. Promoting strong work ethic and proven troubleshooting track record. Worked as technical business Analyst for 6 months in UK for TNT Logistics UK.
Overview
16
16
years of professional experience
Work History
Technical Lead
PRIMUS Global Technologies - Contractor in Wipro
04.2024 - Current
- SCB SCPAY is to replace existing payments applications -STS,Opal,Hogan payment and GCG with new state of the art application(SCPAY) there by supporting scale,speed and Zero touch Processing.
- Majorly working on defect fixing of BT and TT services for PH and MU countries.
- Led a team of developers for defect fixing for BT and TT products.
- Proved successful working within tight deadlines and a fast-paced environment.
- Tested and deployed scalable and highly available software products.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
Senior System Analyst
IBM
06.2022 - 02.2023
- OMIM is middleware application where it will get request from OMIM Ebiz (Dc55) and third-party
- Basically, order process, picking the release and shipping process will be main flows and once getting the request from frontend, OMIM will pick the process (Via MQ or rest call) and sent backend to NMS and updating the data in based on that.
- Completed software development lifecycle from requirement analysis to test planning, test case development and test execution
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions
Senior System Analyst
IBM
06.2017 - 05.2022
- NMS is a set of applications that Sprint have that are responsible to manage the following assets (Phone numbers, Basic Phone network information, Devices, Network access identifiers)
- NMS is part of a huge service-oriented architecture that support T-Mobile
- NMS provides services to several applications, such as the Retail Management System (RMS), Device Self Service/Activation (DSA), Device Network Architecture (DNA), the Billing Systems (ENS and ENW), etc
- The front ends (RMS, DSA, FTL, etc.) request services passing through EAI, to NMS and now most of the services are redirected to TMO Services.
- Worked closely with business users and business analysts to understand functionality and propose creative solutions to meet business needs
- Designed, developed and integrated software solutions based on business requirements and objectives
Sr. Associate
Cognizant
06.2016 - 05.2017
- ILI (Individual Life Insurance) covers personal benefit of individual like claims, histories etc
- ILI covers two major parts are ACWS and PWS.
- ACWS is a set of web-based tools to support back office processing and call center and mostly it’s used to fetch the new business documents from Lotus notes database based on the user request.
- PWS is a set of web-based tools to support back-office processing and call center and it’s used to request claims and reports based on the user request.
Technical Lead
IGATE Global Solutions Ltd
09.2013 - 06.2016
- CDB is an acronym for Customer Database which stores information about various customers of TNT.CDB focus is to develop a business portal through which TNT can expand its business process by handling the Customer information to support the TNT Express international and domestic express delivery services.
- Researched and adopted new technologies to add value to existing offerings
- Investigated system issues and implemented resolutions to reduce downtime.
- Leading team from offshore.
- Creation of Builds for Development, Test and pre-Production Environments.
- Closely working with other teams for smooth deliverables
- To handle all functional and non-functional issues till production environment.
- Offshore coordinating and mentoring activities.
- Analysis and preparing Estimation for each Requirement/defect for every releases.
- Assigning the tasks to my team members and done the review of the code according to the Client standards also involved in Integration testing for application.
- Handled the delivery Management of every release.
- Effective in handling the offshore team for all business and delivery related queries.
- Provide the Knowledge Transfer to Infosys Salesforce team for CDB, Common codes projects.
- Involved the support for Salesforce Team.
Senior Developer
Aon Hewitt
04.2011 - 09.2013
- MYHR is a self-service application integration product
- It provides a single point of entry to perform HR processing and Employee Self Service enables employees to view and update their HR information
- Manager Self Service enables managers to process employee job changes such as compensation changes, promotions, and transfers
- Integrates HR transactions and processes into Life and Work Events with checklists that guide employees and managers through processing tasks
- Uses a flexible structure that provides capability to tailor process/work flows as necessary to support complex processing operations
- Ensures data privacy through authentication techniques and role-based access
- Promotes ease of use and simplified navigation via a single sign-on between MYHR and Hewitt Domain Solutions.
- Analysis of production/Pre-Prod issues.
- Providing quick fix for production issues.
Senior Developer
IGATE Global Solutions Ltd
12.2009 - 03.2011
- CDB is an acronym for Customer Database which stores information about various customers of TNT.CDB focus is to develop a business portal through which TNT can expand its business process by handling the Customer information to support the TNT Express international and domestic express delivery services
- Customer Management involves maintenance and processing of customer details at various stages of the contract
- This acts as a major source of information for many other applications
- Messages are sent to the various legacy systems like Global link, NAD, SAP interfaced with the application.
- Developed clear specifications for project plans using customer requirements
Developer
iGATE Global Solutions Ltd
09.2008 - 12.2009
- Common Sales project provides integrated end to end business system for TNT Express and its customers
- It provides functionalities for all functions as well as a wide range of customer self service solutions The project uses portal technology to interact with the other layers, this helps the user to log in into the application, The application mainly helps in the logistics business of the client
- It helps in maintaining the employee and the customer information and helps in maintaining the business performed by the customer.
- Designed, developed, and implemented software applications for website based on analyzed requirements and understanding of industry technical standards
- Translated customer requirements into written use cases
- Participated in software field testing to verify performance of developed projects
Education
M.C.A - Computer Science And Programming
D.J.Academy For Managerial Excellence, Bharathiar University
Skills
- Java/J2EE
Spring Batch, Soap & Restful Webservices, Microservices, Spring boot
Apache Tomcat, WebSphere, Jboss Server,Kafka
RAD, SQL Developer, Jira, Service Now, Maven, SVN, TFS
Timeline
Technical Lead
PRIMUS Global Technologies - Contractor in Wipro
04.2024 - Current
Senior System Analyst
IBM
06.2022 - 02.2023
Senior System Analyst
IBM
06.2017 - 05.2022
Sr. Associate
Cognizant
06.2016 - 05.2017
Technical Lead
IGATE Global Solutions Ltd
09.2013 - 06.2016
Senior Developer
Aon Hewitt
04.2011 - 09.2013
Senior Developer
IGATE Global Solutions Ltd
12.2009 - 03.2011
Developer
iGATE Global Solutions Ltd
09.2008 - 12.2009
M.C.A - Computer Science And Programming
D.J.Academy For Managerial Excellence, Bharathiar University
Similar Profiles
Ravi SuryanarayanaRavi Suryanarayana
Specialist at HPI (Primus Global Technologies Pvt Ltd)Specialist at HPI (Primus Global Technologies Pvt Ltd)
Preeti SharmaPreeti Sharma
Data Analyst at Primus Global Technologies Pvt. LtdData Analyst at Primus Global Technologies Pvt. Ltd
Shaik Nayeem MShaik Nayeem M
Azure Support Engineer at PRIMUS Global Technologies, Pvt LtdAzure Support Engineer at PRIMUS Global Technologies, Pvt Ltd