Mahalakshmi Neelamegan

• Project member of "ModelN to CPQ++" Quoting transformation project.
• Responding to team's CPQ tool inquiries
• Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
• Collaborated with stakeholders to define project objectives and criteria.
• Interacted with internal teams to understand business needs and translate into requirements
• Facilitated smooth transitions between different phases of Tool development lifecycle by ensuring thorough handoffs and clear communication during UAT activities.
• Facilitated issue resolution during UAT testing phases by coordinating efforts between developers and team.
• Assisted in developing training materials for internal based on UAT feedback and findings.
• Enhanced user experience through thorough UAT testing
• Supported successful product launches with thorough UAT execution, ensuring critical defects were addressed promptly.
• Updated business processes and process documentation to drive accuracy, relevance and consistency.
• Testing for launch of new product

• Subject Matter Expert for all extremely important and rare scenario-based decisions, including modifications to the current workflow
• Managed the team's quality audits and metrics.
• To guarantee that quality standards are fulfilled, suggest, carry out, and oversee preventative and remedial measures.
• Regularly provided the leadership with high-quality reports
• Teams meet every week to discuss quality, and measurements and trends are discussed.
• Process and training papers have been updated and reviewed.
• Managing escalating and priority requests independently
• facilitating forums for discussion between SMEs and offering answers in order to solve business difficulties
• Collaborate across functional lines to resolve problems with other teams.

• Handling deals in SFDC for the customers purchasing licenses under Enterprise License Agreement, reconciling the data to match with the contract and calculating Stated out Year Revenue.
• Analysis of customer account and the existing license to check the eligibility of the customer to get into ELA with VMware.
• Pulling different kinds of customer data for analysis through Business Intelligence tool.
• Preparing IB Quote by validating the customer licenses in Oracle database and contract. Obtaining different level of approval for the non-standard Quoting.
• Interpret Enterprise License Agreement (ELA) commercial contract terms and conditions to identify specific terms that affect the analysis and reporting requirements of customer’s software deployment.
• Research customer history of extraordinary corporate transactions (mergers, acquisitions, consolidations, reorganizations, etc.).
• Performing Reconciliation of customer database and agreement in MS Excel.
• Calculating and Pricing Stated out Year Revenue in Excel, obtaining approval for Non- Standard Scenario by giving business justification.
• Pricing licenses for further Renewal
• Validating install base contracts for the customer as per quoting and renewal policies.
• Working closely with Sales, deal desk, legal and other business partners like corporate systems ops, finance, Pricing, Account receivable and payable team and credit team to ensure accurate quotes, pricing of products and revenue recognition.
• Consolidating the contract in Oracle for revenue recognition and pricing adjustment in Non-Standard cases.
• Being involved in the quality check process for peers
• Initiated process improvement plans and drive for change
• Was Part of Auto-quote improvements projects
• Worked on process documentation project

Achievements:

• Received “You Made Difference award” for efficient performance
• Received monthly and quarterly award for closing highest volumes and maintaining 100% quality

• Hands on experience in SFDC case management tool, Oracle EBS applications- OKS, IB and Order Management.
• Reviewing and validation of the Install base records and service contracts of the customer.
• Quote out the IB contracts for the customer for an ELA proposal, setting up the ELA IB contracts in Oracle, to match the ELA order booked
• Involved in Service Contract changes for the customer once order is booked
• Knowledge about software licensing, revenue recognition, service contracts and renewals process
• Effectively handled queries that is raised by stake holders.
• Worked closely with the Deal Desk team and other business partners who are involved in putting together the deals for the sales team/customer.
• Work on stringent deadlines and extended hours during qtr end.
• Resolution of reconciliation discrepancies in conjunction with Data and Compliance.
• Met agreed volume, service and quality targets.

Achievements:

• Received Best performer award for efficient performance from client.
• Received Unsung Hero award
• Received appreciations from managers and peers for effectively assisting them with Process related issues and providing the required output on time.

Nature of the job:

The process involves booking license and support for the Direct and Indirect customer (VAD & Partners). Once the booking is done then revenue is generated. We work on Online orders placed by VAD’s, Partners (Royalty, MySQL) & Direct customers. We do quality checking of the documents and agreements involved in the deal. We work with different teams like Accounts receivable, Accounts Payable, Collections, Credits, Cash Applications, Sales admin, CAST, Data desk and Rev Rec etc. To close the deals which have queries, we speak to customer and other internal teams, resolve the issue and book the orders.

Responsibilities:

• Booking Global orders
• Validating the documents submitted by DMG/Sales
• Submission of Orders to booking team.
• Audit (Quality check) orders
• Interacting with External customer to resolve queries
• Worked on reports like productivity report, TAT report Input quality report, output quality report and analyze the same.
• Also work on month end & quarter end reports.
• Have done testing on New Enhancements.
• Provided process improvement ideas.
• Assigning work to my team and see to that work is completed.
• Work on CMRB’s and analyzing why the errors are done.
• Training new joiners’ and cross trainees on the process, also train the new joiners’ on GFIC process.
• Created trackers and helped the team maintain the same.
• Worked on some process related projects.
• Part of Million Dollar Team where we process only Million Dollar deals also done Pre- Audits for Million Dollars.

Achievements:

• Received 5 YAR (You are recognized) for the best performance.
• Received R & R (Reward & Recognition) for the best Performance in a Quarter End Close.
• Maintained 100% Quality.
• Booked Highest Number of deals with 100% Quality and was awarded for the same.