Mahalakshmi P
MIS Officer
18, 1st Cross, Kumaran Nagar, Hosur,TN
Summary
Experienced MIS and Customer Service with over 6 years of experience in Planning, Creating and Managing MIS Database.
- Excellent reputation for resolving problems and improving customer satisfaction.
- Analytical approach to challenges and excellent organization capabilities
- Proficiently performing and excelling under demanding work conditions, well versed in finalization of MIS Analysis and customer service
- Excellent analytical skills that help identify problems and seek solutions promptly. Proficient in documenting, evaluating & testing systems and controls in adherence to the assigned policies and procedures
Overview
1
1
Language
1
1
Certification
7
7
years of post-secondary education
6
6
years of professional experience
Work History
MIS Officer
Titan Company LTD
Hosur, Tamilnadu
04.2019 - Current
- Responsible for circulation of MIS to the teams as per TAT time
- Preparing Daily/ Weekly / Fortnightly / Monthly / Annual MIS on Customer Orders, Retail Calls ,Boutique ,Manufacturing , Department Performance and other incident reports as and when required using advanced excel
- Conducting Daily, Weekly, Monthly meeting for the department functional review.
- Preparing Presentation for weekly and monthly department review
- Coordinating with IT Team for Development Activities
- Attending Queries related to MIS from Manufacturing team, retail team and other stakeholders. Coordinating with all stakeholders to get the required data on time for MIS preparation.
- Learning and Creating interactive dashboards using POWER BI and Google Studio Applications
- Circulating Order Cancellation Data Analysis reports to retain more customer from cancelling the orders
- Analyze Problems and discover the best way to solve them
- Maintain statistics and database for Prepared MIS and completed Projects for easy access in future
- Proficiency with the use of various applications and tool used for the MIS activity
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Good analytical skills that help identify problems and seek solutions promptly.
- 5s coordinator- Implementing 5S across the department and monitoring in regular intervals
Customer Service Executive
Titan company Ltd
Hosur, Tamilnadu
07.2015 - 04.2019
- Handled 200+ Boutiques in Customer order division with IT team and Development activities are in Live.
- Vendor Management (Handling with 47+ Vendors)
- Follow-up and Ensured on time delivery of orders from the respective vendors partners with vendors to deliver the product on time.
- Conducted Daily, Weekly, Monthly meeting for the department functional review.
- Prepared MIS reports on the Helpdesk calls /mails for further improvement..
- Attended calls related to Helpdesk and ensure the resolution is provided as per TAT.
- Daily order delivery followup with respective vendor partners to ensure ontime delivery.
- Co-ordinates with customer / supplier departments for flawless flow of information.
- Ensured 100% Ontime delivery for Occasion orders (Order Placed for specific occasion such as anniversary, wedding, birthday).
- Handled the complaints with internal and external customers.
- Visits boutique and Trained RSO to take orders without CROWN Dependency
- Prepared the Daily / weekly / monthly MIS & prepare incident report as and when
- Prepared the presentation for Department monthly reviews and others requirements as and when required.
Education
High School Diploma -
Parimalam Matric Hr. Sec. School
Hosur 06.2008 - 05.2009
Bachelor of Science - Computer Application
MGR Arts And Science College
Hosur 06.2009 - 05.2012
Master of Science - Computer Application
Adhiyamaan College of Engineering
Hosur 06.2012 - 05.2015
Skills
MS Excel, Powerpoint and Word
Customer Service
TeamWork
Analytical tool -Google Studio
Ability to plan, organize, co ordinate and supervise the work
Certification
Google Studio
Timeline
Google Studio
05-2021
MIS Officer
Titan Company LTD
04.2019 - Current
Customer Service Executive
Titan company Ltd
07.2015 - 04.2019
Master of Science - Computer Application
Adhiyamaan College of Engineering
06.2012 - 05.2015
Bachelor of Science - Computer Application
MGR Arts And Science College
06.2009 - 05.2012
High School Diploma -
Parimalam Matric Hr. Sec. School
06.2008 - 05.2009