Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Mahalakshmi P

MIS Officer
18, 1st Cross, Kumaran Nagar, Hosur,TN

Summary

Experienced MIS and Customer Service with over 6 years of experience in Planning, Creating and Managing MIS Database.

  • Excellent reputation for resolving problems and improving customer satisfaction.
  • Analytical approach to challenges and excellent organization capabilities
  • Proficiently performing and excelling under demanding work conditions, well versed in finalization of MIS Analysis and customer service
  • Excellent analytical skills that help identify problems and seek solutions promptly. Proficient in documenting, evaluating & testing systems and controls in adherence to the assigned policies and procedures

Overview

1
1
Language
1
1
Certification
7
7
years of post-secondary education
6
6
years of professional experience

Work History

MIS Officer

Titan Company LTD
Hosur, Tamilnadu
04.2019 - Current
  • Responsible for circulation of MIS to the teams as per TAT time
  • Preparing Daily/ Weekly / Fortnightly / Monthly / Annual MIS on Customer Orders, Retail Calls ,Boutique ,Manufacturing , Department Performance and other incident reports as and when required using advanced excel
  • Conducting Daily, Weekly, Monthly meeting for the department functional review.
  • Preparing Presentation for weekly and monthly department review
  • Coordinating with IT Team for Development Activities
  • Attending Queries related to MIS from Manufacturing team, retail team and other stakeholders. Coordinating with all stakeholders to get the required data on time for MIS preparation.
  • Learning and Creating interactive dashboards using POWER BI and Google Studio Applications
  • Circulating Order Cancellation Data Analysis reports to retain more customer from cancelling the orders
  • Analyze Problems and discover the best way to solve them
  • Maintain statistics and database for Prepared MIS and completed Projects for easy access in future
  • Proficiency with the use of various applications and tool used for the MIS activity
  • Maintained flexible schedule and responded to after-hours and weekend emergencies.
  • Good analytical skills that help identify problems and seek solutions promptly.
  • 5s coordinator- Implementing 5S across the department and monitoring in regular intervals

Customer Service Executive

Titan company Ltd
Hosur, Tamilnadu
07.2015 - 04.2019
  • Handled 200+ Boutiques in Customer order division with IT team and Development activities are in Live.
  • Vendor Management (Handling with 47+ Vendors)
  • Follow-up and Ensured on time delivery of orders from the respective vendors partners with vendors to deliver the product on time.
  • Conducted Daily, Weekly, Monthly meeting for the department functional review.
  • Prepared MIS reports on the Helpdesk calls /mails for further improvement..
  • Attended calls related to Helpdesk and ensure the resolution is provided as per TAT.
  • Daily order delivery followup with respective vendor partners to ensure ontime delivery.
  • Co-ordinates with customer / supplier departments for flawless flow of information.
  • Ensured 100% Ontime delivery for Occasion orders (Order Placed for specific occasion such as anniversary, wedding, birthday).
  • Handled the complaints with internal and external customers.
  • Visits boutique and Trained RSO to take orders without CROWN Dependency
  • Prepared the Daily / weekly / monthly MIS & prepare incident report as and when
  • Prepared the presentation for Department monthly reviews and others requirements as and when required.

Education

High School Diploma -

Parimalam Matric Hr. Sec. School
Hosur
06.2008 - 05.2009

Bachelor of Science - Computer Application

MGR Arts And Science College
Hosur
06.2009 - 05.2012

Master of Science - Computer Application

Adhiyamaan College of Engineering
Hosur
06.2012 - 05.2015

Skills

MS Excel, Powerpoint and Word

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Certification

Google Studio

Timeline

Google Studio

05-2021

MIS Officer

Titan Company LTD
04.2019 - Current

Customer Service Executive

Titan company Ltd
07.2015 - 04.2019

Master of Science - Computer Application

Adhiyamaan College of Engineering
06.2012 - 05.2015

Bachelor of Science - Computer Application

MGR Arts And Science College
06.2009 - 05.2012

High School Diploma -

Parimalam Matric Hr. Sec. School
06.2008 - 05.2009

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