Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
MAHALAKSHMI P

MAHALAKSHMI P

Chennai

Summary

Experienced Customer Relationship Account Manager with a demonstrated history of working in CRM, E commerce, Hospitality and Holiday industry. Skilled in Microsoft Excel, and R Studio. Strong Client Retention,Sales,Key Accounts & Operations Professional.

Overview

12
12
years of professional experience

Work History

Mice & Operations

UNIMONI Holidays
Chennai
11.2024 - 04.2025
  • Prospecting and Lead Generation: Identify and cultivate potential MICE clients, actively generating leads through various channels
  • Handling corporate clients in the B2B segment for their services, and taking care of smoother operations for their Travelling experiences
  • Responsible for renewing contracts for existing clients and handling escalations from the Admin/HR Head in corporate in case of queries in services
  • Engaging with DMC, logistics team for on-time services for clients.
  • Working with hotels, airlines, tour operators, and other service providers and vendors to ensure quality and reliability.
  • Data Analysis and Reporting: Track sales performance, analyze data, and provide reports to management
  • Oversees the day-to-day activities to ensure efficient and effective operations, focusing on areas like production, quality control, inventory management, and resource allocation to maximize profitability

Senior Relationship Manager

Mahindra Holidays and Resorts India Limited
Chennai
02.2022 - 07.2024
  • Prepared, documented, and analyzed management information of key performance indicators to achieve business area targets.
  • Closed new business opportunities aligning with company strategy.
  • Retaining the existing members and solving their issues
  • Directed and mentored team to guarantee peak production efficiency.
  • Successfully closed high-value deals with key clients Regularly conducted follow-ups to maintain high levels of customer satisfaction
  • Provided mentorship to improve junior team's performance Negotiating high-value contracts with new and existing clients, securing profitable terms for the company

Key Account Officer

Netmeds Market place Limited
Chennai
03.2018 - 05.2020
  • Customer acquisition.
  • Recording customer requirements with regard to products and services.
  • Collaborated with product development.
  • Presentation of new products and services.
  • Addressed complex concerns to ensure timely resolutions.
  • Managing & Retaining relationship with existing clients Ensure both the company and clients adhere to contract term Collaborate with internal teams (sales, engineers, senior management) to address customer's needs.
  • Provide ongoing support and guidance to franchisees on operational issues, policies, and branding.
  • Address franchisee concerns and resolve issues to ensure optimal performance
  • Developing and implementing CRM strategies and processes to improve customer engagement and retention also Training employees on using the CRM system effectively.

Business Advisor

Synergy School of Business skill / India
Chennai
05.2013 - 10.2015
  • Guided clients in achieving business goals through strategic insights and recommendations.
  • Conducted thorough market research and analysis to inform decision-making.
  • Developed comprehensive strategic business plans tailored to client needs.
  • Advised clients on effective financial management and budgeting practices.
  • Facilitated workshops and training sessions to enhance client capabilities.
  • Established robust relationships with clients to foster collaboration and trust.
  • Identified improvement areas and implemented targeted solutions for growth.
  • Monitored progress and provided continuous support to ensure success.

Education

Bachelor of Science - Interior Design

University of Madras
Chennai

Skills

  • Contract negotiation
  • Strategic Planning
  • Problem Solving
  • Customer Retention
  • CRM Proficiency
  • Adaptability
  • Data analysis
  • MS Office and CRM Developments
  • Customer acquisition
  • Negotiation skill
  • Hubspot

Languages

  • English
  • Tamil

Timeline

Mice & Operations

UNIMONI Holidays
11.2024 - 04.2025

Senior Relationship Manager

Mahindra Holidays and Resorts India Limited
02.2022 - 07.2024

Key Account Officer

Netmeds Market place Limited
03.2018 - 05.2020

Business Advisor

Synergy School of Business skill / India
05.2013 - 10.2015

Bachelor of Science - Interior Design

University of Madras

Similar Profiles

CREATE PROFILE
MAHALAKSHMI P