Mahalaxmi Jadhav

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

• Quality Analyst, Achieved a 4% improvement in customer satisfaction scores through rigorous quality monitoring and feedback implementation., Identified and rectified process inefficiencies, resulting in a 15% reduction in errors and a 5% increase in overall process efficiency., Recognized for consistently meeting or exceeding quality targets, earning the "Quality Champion" award.
• Quality Team Leader at Onsitego Pvt Ltd, Led a team of 8 quality analysts to achieve a 10% increase in overall quality scores within 3 months., Implemented a new quality assurance framework Software (Whatfix) resulting in a 30% reduction in customer escalations and complaints within 6 months., Successfully trained 3 new team members, resulting in a 90% improvement in their quality evaluation scores within the first 2 months.
• Team Leader at Resfer Labs Education Pvt Ltd (PORTER), Collaborated with stakeholders to streamline processes and eliminate redundancies, resulting in a 15% increase in productivity while maintaining high quality standards.
• Recognized as the "Quality Leader of the Year" for two consecutive quarter for outstanding performance and contributions to quality improvement initiatives.

• GNIT From NIIT
• MSCIT
• AI & Automation in MS Excel From Skill Nation