Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Mahalaxmi M S

Mahalaxmi M S

Bangalore

Summary

High-energy Front Office Manager brings significant experience and great customer service skills. Focused on eliminating bottlenecks and maximizing productivity to meet challenging daily demands. Enthusiastic, friendly and personable demeanor with knack for organization. Respectful Front Desk Agent with extensive background in hospitality . Committed to creating memorable experiences for guests. Recognized for cordially answering phones, greeting guests and managing check-in and check-out processes. Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

5
5
years of professional experience

Work History

Front Desk Assistant

Sonarome Pvt Ltd
Bangalore
01.2020 - Current
  • Answering incoming calls, taking messages and re-directing calls as required, Dealing with email enquiries, Taking minutes of the meetings in office, Diary Management and arranging appointment, booking meeting rooms and conference facilities, Data entry of sales figures and property listings, General office Management matters, Organizing travel and accommodation for staff and customers, Arranging both internal and external events, Maintaining company social media accounts, Providing administrative support to Sales Reps, Property Managers and Senior Management
  • Welcomed large volume of guests and improved overall customer service.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Maintained important files, running reports and delivering updates on occupancy and revenue.
  • Created and optimized employee schedules for shift coverage.
  • Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.

Education

Bachelors of Commerce -

Karnataka State Open University
Mysore
07.2023

Higher Secondary -

Maharishi Vidya Mandir
Tamil Nadu
05.2007

Skills

  • Team Player
  • Effective Communication
  • Critical and Analytical Thinking
  • Mathematical and Statistical Tools
  • Research Studies
  • Microsoft Office
  • Project Management Skills
  • Problem Solving Skills
  • Multitasking and Organization
  • Documentation and Recordkeeping
  • Inbound Call Management
  • Customer Service
  • Appointment Setting
  • Complaint Resolution
  • Fluency
  • Security Monitoring
  • Hospitality Services
  • Multi-Line Phone Systems
  • Problem-Solving Skills
  • Work Prioritization
  • Listening Skills
  • Administrative Skills
  • Recordkeeping

Languages

English, Hindi
First Language
Tamil
Proficient
C2
Telugu
Proficient
C2
Kannada
Proficient
C2

Timeline

Front Desk Assistant

Sonarome Pvt Ltd
01.2020 - Current

Bachelors of Commerce -

Karnataka State Open University

Higher Secondary -

Maharishi Vidya Mandir
Mahalaxmi M S