Summary
Overview
Work History
Education
Skills
Work achievements
Professional Highlights
Languages
Disclaimer
Timeline
Generic

Mahalingam Mani

Coimbatore

Summary

Experienced medical billing professional with a proven track record of over 10 years in inpatient, outpatient, physician billing, and AR process. Proficient in handling denials, interpreting insurance contracts, and understanding EOBs. Skilled in quality control, team management, inventory management, and implementing improved processes to enhance the accuracy of business billing. Additionally, possess knowledge in payment posting.


Developed strong analytical and organizational skills in a fast-paced processing environment and now seeking to transition into a new field. Experienced in data analysis and process optimization, utilizing various software tools to maximize productivity. Focused on applying transferrable skills to make a valuable contribution in a new role.

Overview

10
10
years of professional experience

Work History

Operations Processing Analyst

NTT DATA Services
12.2021 - Current
  • Developed customized reports for management, providing valuable insights into processing trends and performance metrics.
  • Maintained productivity, quality, and inventory management.
  • Checked documentation for accuracy and validity on updated systems.
  • Utilized advanced software tools proficiently for efficient data management and manipulation, increasing productivity levels within the team significantly.
  • Effectively managed inventory and Prepared CU Report for management team.
  • Working as Team Lead, managing a team with 20+ members., Maintained productivity, quality, and inventory management.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • At present handling a team with 25 team members.

Subject Matter Expert

WIPRO
08.2021 - 11.2021
  • Performed 'SME' role in WIPRO and handling 20+ team members.
  • Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
  • Tracking the Inventory report and Attendance details of the users.
  • Involved in Certification process and help the team members to get certified from client end.
  • Support the team members and assist on the clarification part in OJT phase.
  • Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
  • Optimized subject matter content by conducting extensive research and incorporating industry trends.
  • Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.
  • Installed, configured, and monitored new system features based on user needs.

HC & Insurance Operations Senior Associate

NTT DATA Services
01.2015 - 08.2021
  • Company Overview: Formerly DELL BPS
  • Worked in NTT DATA services (Formerly DELL) 6 years and 6 Months.
  • Promoted as Group Coordinator in July 2017 and managed 15 team members.
  • Transitioned as Senior Associate to drive quality and production for a team in September 2019.
  • Skilled at working independently and collaboratively in a team environment.
  • Appointed as a SME in WIPRO organization and worked for 3 months. Supporting the team members in OJT phase.
  • Currently doing Team Lead role and handling a team in NTT data services also supported for AR team
  • Proactively identified potential bottlenecks in workflows, implementing corrective measures promptly to minimize disruptions and maintain high levels of productivity.

Education

Bachelor of Science - Computer Applications

Kamban College of Arts & Science
Sulthanpet, TN
04.2013

Higher secondary College - Biology

S.R.N.V Higher Secondary School
LN Palayam, TN
03.2010

SSLC -

Govt, High School
Sulthanpet, TN
03.2008

Skills

  • US Revenue Cycle Management

  • AR process

  • Team motivation

  • Training

  • Quality assurance

  • Time management

  • Task delegation

  • MS Excel

  • PowerPoint

  • Word

Work achievements

  • Selected as Group Coordinator in fiscal year 2017.
  • Certification completed on Train the Trainer in fiscal year 2018.
  • Initiated a Notes Posting Interface for website claim status project.
  • Promoted as POD Lead in fiscal year 2020.
  • Selected as Subject Matter Expert in WIPRO fiscal year 2021.
  • Selected as Operations Processing Analyst in NTT DATA.

Professional Highlights

  • Started career as transaction associate specialized role in 2015 and delivered the company requirements., Maintained 100% quality for consecutive 3 quarters., Awarded Excellent & Reliability certificate for Attendance and Quality.
  • Promoted to Group Coordinator and was responsible for team production., Identified issues and trends in processes and cascaded to client.
  • Promoted as Senior Associate and effectively managed a team of 25 members., Responsible for achieving client SLA’s and accuracy of team.

Languages

English
Advanced (C1)
Tamil
Advanced (C1)
Malayalam
Upper intermediate (B2)

Disclaimer

I, Mahalingam, hereby declare that the information contained herein is true and correct to the best of my knowledge and belief.

Timeline

Operations Processing Analyst

NTT DATA Services
12.2021 - Current

Subject Matter Expert

WIPRO
08.2021 - 11.2021

HC & Insurance Operations Senior Associate

NTT DATA Services
01.2015 - 08.2021

Bachelor of Science - Computer Applications

Kamban College of Arts & Science

Higher secondary College - Biology

S.R.N.V Higher Secondary School

SSLC -

Govt, High School

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Mahalingam Mani