MAHAMMAD SUHEL
Bangalore
Summary
Phone Number Operations L1 specialist with 5 years of experience resolving telecom inquiries, managing number porting, ensuring operational efficiency, and delivering exceptional global customer support.
Overview
8
8
years of professional experience
Work History
Phone Number Operations L1
EY Contract (HSBC) processes
10.2024 - 01.2025
- Provide prompt and accurate support for common customer inquiries received via email to ensure a positive customer experience.
- Assess product or service issues and resolve basic to intermediate-level problems with minimal supervision.
- Log all customer interactions and appropriately tag or categorize issues for efficient tracking and resolution.
- Learn and adapt to new processes across various subject areas to support operational effectiveness.
Phone Number Operations L1
Avanze Technologies Bank of America
06.2021 - 09.2023
- Monitor and respond to incoming carrier partner notifications, taking necessary action to resolve or escalate.
- Manage complex issues confidently and resolve them in a timely manner for both customers and internal stakeholders.
- Respond effectively to intermediate and advanced customer questions in core areas and basic questions across multiple domains.
Phone Number Operations L1
Amazon Cloud Tail Contract Bank of America
11.2019 - 01.2021
- Work independently to investigate and resolve issues related to product operations and number porting.
- Support smooth operations to ensure customers can purchase and port phone numbers globally.
- Collaborate with internal teams to improve operational efficiency and deliver exceptional customer experiences.
Phone Number Operations L1
FYERS Securities Private Limited
06.2017 - 09.2018
- Maintain focus on quality and accuracy while resolving inquiries and escalating when necessary.
- Contribute to Super Network by supporting the infrastructure that powers global connectivity.
- Intern
Education
B.COM - Accounting
Karnatak University
06.2016
Skills
- Telecommunications
- SQL
- Organizational skills
- APIs
- Ecommerce
- Data analytics
- Communication skills
LANGUAGES
English
Native
Timeline
Phone Number Operations L1
EY Contract (HSBC) processes
10.2024 - 01.2025
Phone Number Operations L1
Avanze Technologies Bank of America
06.2021 - 09.2023
Phone Number Operations L1
Amazon Cloud Tail Contract Bank of America
11.2019 - 01.2021
Phone Number Operations L1
FYERS Securities Private Limited
06.2017 - 09.2018
B.COM - Accounting
Karnatak University
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