Mahammad Khan Pattan
Hotel Manager/Receptionist
Navi Mumbai
Summary
Energetic Hotel Manager enthusiastic about delivering superior service to every guest. Successful at cutting costs without impacting quality of service and guest satisfaction. History of driving company growth through Action and Action. Helpful professional with drive to provide remarkable guest service. Outgoing personality with dedicated problem-solving and understanding of importance of corporate branding. Excellent team leader consistently achieving and exceeding corporate goals for revenue generation and capacity.
Overview
2
2
years of professional experience
4
4
Languages
Work History
Hotel Manager/Receptionist
Hotel Apple Inn
Sanpada, Navi Mumbai
02.2024 - Current
- Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
- Established a positive work culture that promoted teamwork, collaboration, and employee morale.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
Hotel Manager / Receptionist
Hotel Jayam Residency
Chennai
01.2023 - 12.2023
Hotel Manager/Receptionist
Hotel Elite Residency
Chen
04.2022 - 01.2023
Education
B.E Discontinued - Mechanical Engineering
Sri Chaitanya Engineering College
Kommadi, Visakhapatnam Skills
Guest experiences
Greeted and assisted guests by gathering information pertaining to reservations or requests
Handled all cash and credit cards for payment, resulting in zero errors over the course of my duty
Staff supervision
Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates
Provided exceptional service and assistance to guests upon check-in
Timeline
Hotel Manager/Receptionist
Hotel Apple Inn
02.2024 - Current
Hotel Manager / Receptionist
Hotel Jayam Residency
01.2023 - 12.2023
Hotel Manager/Receptionist
Hotel Elite Residency
04.2022 - 01.2023
B.E Discontinued - Mechanical Engineering
Sri Chaitanya Engineering College