Arati Hiremath
Bangalore
Summary
Dynamic Order Management Analyst with a proven track record at Oracle India Pvt Ltd, excelling in analytical problem-solving and customer service. Expert in Oracle R12 and adept at leading teams, I drive process improvements and ensure compliance, achieving significant reductions in order processing errors while enhancing client satisfaction.
Overview
10
10
years of professional experience
Work History
Management Trainee
Genpact India Pvt Ltd, Bangalore
Bangalore
12.2021 - Current
- Responsible for managing, analyzing, and resolving customer deductions, particularly those related to pricing discrepancies, shortages, promotions, or Price discounts
- Deduction Management
- Review and validate customer deductions related to pricing, promotions,Discounts and Admin issues.
- Match deductions against sales orders, invoices, contracts, and promotional agreements.
- Classify deductions accurately and route to the correct department if necessary
- Determine whether deductions are valid, partially valid, or invalid and route it for approval.
- Price Claim Investigation
- Investigate customer price claims to determine validity.
- Review pricing claims to ensure adherence to contract terms, discounts, promotions, and negotiated rates.
- Identify pricing discrepancies between invoice and customer expectations.
- Consult with sales, pricing, or trade marketing teams to validate claims related to:
- Invoice promotions
- Volume discounts
- Introductory or display allowances
- Price protection clauses
- Resolution and Recovery
- Resolve unauthorized or invalid deductions promptly.
- Initiate chargebacks or repayment requests for invalid claims and issue credit for valid claims
- Coordinate with collections team to ensure proper account reconciliation.
- Monitor claim aging and proactively drive closure of old claims.
- Ensure proper documentation for all deductions to support internal audit and compliance.
- Documentation and Reporting
- Maintain detailed records for all claims: supporting documents, internal approvals, customer communications.
- Prepare documentation for internal or external audits.
- Generate regular reports on deduction trends, root causes, and financial impact.
- Collaboration and Communication
- Act as a liaison between finance,MSO and customer service to resolve disputes efficiently.
- Support monthly closing processes by ensuring deduction entries are up to date.
- Generate reports on deduction metrics: aging, recovery rates, root causes, and financial exposure.
- Identify trends and recurring issues causing high volume of deductions.
- Participate in cross-functional meetings to improve deduction management processes.
- Skills and Qualifications:
Order Management Senior Analyst
Oracle India Pvt Ltd, Bangalore
Bangalore
07.2017 - 12.2021
- Company Overview: Oracle empowers businesses that are changing the world by providing them with the world’s most complete integrated Business Software, Systems and Cloud technology. It’s a global company focused on helping top talent reaching their full potential.
- Working as a Booking analyst and coordinator with various teams from the time the opportunity is created till the revenue is recognized.
- Validation of documents like Ordering Document, Customer Purchase Order and other mode of Commitment to pays along with validation of End user documents like Agreements, Contracts,RFP, LOA etc.
- Deal review of high value transaction
- Quality check of complex, high value transactions and the orders processed by new joiners
- Handling Escalation mails
- Training new joiners on the process requirements.
- Customer, address and contact creation in CRA tool bases on customer requirement.
- Query resolution with internal teams like Sales, Deal management, Quoting, AccountsReceivable, Collections, Legal, Revenue Recognition, Install Base, CAST, Cash Apps, Credits etc.
- Check product availability and EOL products in system.
- Order entry and processing in Oracle R12 tool.
- Manual order creation for complex orders with non-standard requirements.
- Sending the Order booking confirmation to Sales.
- Shipment Tracking & ensuring shipment delivered as per ETA for Hardware and Micros Transactions.
- Revenue Recognition & Invoice Creation as per the Customer Specific & exceptions.
- Managing escalations, query resolutions and providing solutions towards the same.
- Internal auditing and quality checks for better execution of the transactions.
- Perform Root Cause Analysis on all the errors by Individual, and creates controls to avoid future errors.
- Organize and Conduct Focused Group Training, Refreshers for Individuals & New Joiners basis the bottom quartile report and TNA’s (Training need analysis)
- Assist external auditors (E&Y) by providing contract copies and explanations on any issues identifier based on ‘SOX’ Sarbanes Oxley regulations.
- Desk Manual and Checklists revision on frequent basis to be in sync with the new updates/enhancements.
- Role as Subject Matter Expert (SME):
Order Management Analyst
Convergys India Pvt Ltd
Bangalore
04.2015 - 04.2017
- Facilitated communication between customers and sales to streamline order creation.
- Analyzed Sales Support Requests to determine approval or rejection outcomes.
- Managed quote updates by reviewing customer documents, including BOM and service agreements.
- Created quotes in SAP using VA21, VA22, and VA23.
- Evaluated customer agreement validity and discounts on MPG.
- Reviewed and expedited customer orders to ensure timely order creation.
- Assessed customer credit history using FD31, FD32, and FD33.
- Processed order uploads and resolved DM issues for seamless booking.
Education
MBA -
IEMS College
HUBLI01.2012
BBA -
Gov First Grade College For Women
01.2010
12th -
G G college
01.2007
Skills
- Strong analytical and problem-solving skills
- Knowledge of pricing structures and promotional terms
- Experience with ERP/accounting systems, such as SAP and Oracle
- Attention to detail and high level of accuracy
- Excellent communication and customer service skills
- Proactive attitude, excellent interpersonal, communication and organizational skills
- Ability to work under stringent timelines
- Interaction with all Levels & departments & deliver the process deliverables as per requirement
- Ability to lead team and provide coaching to the team members
- MS Office
- Oracle R12
- MS Excel - Advanced Filters in Excel, Intermediate knowledge on Excel to run Formulae (Vllook up,Xlook up,Pivot Table Etc)
- Power Point Presentation
- CPQ – CPQ – Advanced version (CPQ Jett)
- CRM – Customer Relationship Management - Q Creation
- Fusion & Apex Tool
Languages
Kannada
First Language
English
Upper Intermediate (B2)
B2
Hindi
Advanced (C1)
C1
Marathi
Intermediate (B1)
B1
Projects
Fusion – Worked on the testing of Fusion application which will be used as main application for Order Management and soon it is going to replace many existing Oracle tools to work as one stop destination for Order Management., Input Quality – Working as lead Spoc for JAPAC region Input Quality management and work with internal and external stakeholders to reduce the errors at the time of submission of a transaction., Post Booking Quality – Working as Post booking audit Spoc for JAPAN country transactions, by performing audits on JAPAN region booked transactions., Audit on Audit – Performing audit on audit on the transactions to keep the deals ready for external Auditors (E&Y) and identification of errors if missed at the time of initial audit.
Key Accountabilities
Identify best practice & drive the same on all Deals and Customer Types, Understand requirements and ensure guidelines meet. Ensure 100% compliance on Deal management and Order Management. Handle escalations and ensure productivity levels are maintained as assigned. Performance Monitoring, data analysis for service delivery, coach, train & provide feedback for effective performance management.
Accomplishments
- Promoted from IC0 to IC1
- Successfully completed certification in L1 and L2
- Trained and successfully completed Process Training for Internal Movements and New joiners.
- Recipient of YAR “You are Recognized “In-house Award.
- Have experience in handling volumes across all regions (Asia, Europe, and Middle East, USA/Canada& Latin America).
Disclaimer
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.
Timeline
Management Trainee
Genpact India Pvt Ltd, Bangalore
12.2021 - Current
Order Management Senior Analyst
Oracle India Pvt Ltd, Bangalore
07.2017 - 12.2021
Order Management Analyst
Convergys India Pvt Ltd
04.2015 - 04.2017
MBA -
IEMS College
BBA -
Gov First Grade College For Women
12th -
G G college
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