Mahantesh Bagewadi

• Led end-to-end implementation of cloud-based applications, ensuring seamless deployment aligned with client requirements and business objectives within Project Scope.
• Collaborated closely with clients to configure, customize, and integrate cloud solutions, optimizing workflows and maximizing adoption for applications viz. Veradigm Practice Management, EHR, Practice Fusion, Misys Interfaces etc.
• Familiar with healthcare IT standards such as HIPAA, CPT, HCPCS, ICD-10, RCM, HL7, Clearing House/Payors, Revenue Cycle Management etc.
• Managed end-to-end revenue cycle processes, including patient registration, insurance verification, coding, billing, and payment collection to optimize cash flow and reduce days in accounts receivable.
• Processed and submitted accurate medical claims to insurance payers, ensuring compliance with coding guidelines (ICD-10, CPT, HCPCS) and payer-specific requirements.
• Managed client onboarding and go-live processes, providing expert guidance and troubleshooting to minimize downtime and ensure smooth transitions.
• Complete Know-how on Healthcare Revenue Cycle Management, Client Success Managers & Product Owner.
• Implemented process improvements to accelerate billing cycles, reduce denials, and improve overall revenue capture for healthcare providers.
• Conducted client training sessions and prepared documentation to empower users and facilitate effective application usage.
• Acted as a primary point of contact during the critical go-live phase, resolving technical/training issues promptly to meet project timelines.
• Coordinated with cross-functional teams including development, QA, and support to deliver a cohesive implementation experience.
• Served as Product Owner across multiple healthcare applications, including Veradigm Practice Management, EHR, Practice Fusion, and Misys Interfaces. Collaborated with cross-functional teams to define product requirements, streamline workflows, and deliver solutions aligned with clinical and operational needs.\
• Responsible for running Productivity Summary, Abandoned/Answered Call Report, Agent Utilization Reports & creating visual Graphs for my Team using 'Interaction Client Business Management tool' for Pure Connect and sharing with the management.
• Generated and visualized productivity, call, and agent utilization reports using Interaction Client Business Management Tool (PureConnect) for team insights and management reporting.
• Handling Major Internal and External Escalations as and when required.
• ITSM (Incident & Problem Management) expertise during Major Incidents. (MIM)
• Utilized project management best practices to track milestones, risks, and deliverables, maintaining high-quality project execution.
• Troubleshot interface issues between applications by rebuilding component services, configuring connection pools, and supplying application inputs to generate and streamline HL7 messages, including segment correction as needed.
• Provided solutions for application upgrade requirements, reported bugs to the development team, and implemented fixes as they became available.
• Co-ordinate with onsite vendors to fix any major hardware or software related issues which is out of scope for remote assistance.
• "Implemented and supported Azure SaaS-based application installations, ensuring seamless deployment and integration within client environments."
• Boosted user adoption rates by tailoring training sessions to meet individual client needs and preferences.
• Ensured data integrity during migrations by employing rigorous testing protocols before finalizing system transitions.
• Streamlined project timelines by effectively managing cross-functional teams and implementing agile methodologies.
• Improved customer satisfaction with thorough post-implementation support and timely issue resolution.
• Reduced client onboarding time by designing and executing efficient implementation processes.
• Collaborated with upper management to drive strategy and implement new processes.
• Re-engineered existing computer systems to promote ease-of-use and improve system security.

Key Responsibilities

• Served as Mentor/Subject Matter Expert (SME) in the Agent Support Group, assisting agents in troubleshooting hardware and software issues related to HP laptops and bundled applications.
• Monitored SLA adherence by managing the Command Center, assigning support calls and chat requests to appropriate teams or analysts.
• Analyzed and consolidated data submitted by agents to identify system issues, escalating findings to development teams or management as needed.
• Handled post-sales support and services , including outbound calls to obtain client authorization for warranty repairs, collecting payment for out-of-warranty services, and resolving client concerns.
• Conducted daily huddles and team briefings to communicate key updates, policy changes, and ensure alignment with support protocols.
• Identified training needs and improvement opportunities , providing regular feedback to enhance team performance and service quality.
• Managed client escalations referred by frontline analysts, ensuring timely resolution and high customer satisfaction.
• Managed large volumes of financial transactions daily, maintaining accuracy while meeting strict deadlines.
• Developed comprehensive training materials for new hires, facilitating smooth onboarding processes and increasing overall team proficiency.
• Trained staff on procedures and guidelines to effectively execute daily tasks.

Key Responsibilities

• Handled inbound inquiries related to loan accounts, addressing customer concerns with accuracy and professionalism.
• Performed account verifications and authorizations to ensure secure handling of customer financial data and transactions.
• Processed third-party payments and assisted customers with bulk loan payment options and available perks.
• Conducted soft collection and follow-up calls for delinquent accounts , presenting flexible payment arrangements to encourage timely resolution.
• Provided personalized financial solutions based on customer needs, improving overall satisfaction and repayment success.
• Maintained accurate documentation of customer interactions and actions in CRM systems, ensuring compliance and reporting accuracy.
• Demonstrated strong communication, negotiation, and customer service skills while maintaining quality and compliance standards.