Mahanthi Yamini
Nirmal
Summary
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
7
7
years of professional experience
3
3
Certifications
Work History
Customer Service Associate
Amazon Development Centre Pvt. Ltd
Hyderabad
07.2023 - Current
- Resolved customer concerns to strengthen relationships with the organization.
- Assisted in implementing process improvements for better service delivery.
- Maintained documentation to ensure compliance with company policies and standards.
- Provided customer service support for inquiries, complaints, and returns.
- Resolved customer complaints using active listening and problem-solving skills.
- Assisted customers with product inquiries and service requests effectively.
- Processed returns and exchanges according to company policy and procedures.
- Educated customers about promotions, services, and product features clearly.
- Collaborated with team members to enhance customer experience during peak hours.
- Handled high-volume calls while ensuring quality service standards were met consistently.
Shipping and Delivery Service
Amazon Development Centre Pvt. Ltd
Hyderabad
08.2022 - 12.2022
- Identify Delivery Partner concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.
- Analyzed data to identify trends and support decision-making processes.
- Identified needs of customers promptly and efficiently.
Software Trainee
Mehta Multi Speciality Hospital Pvt Ltd
Chennai
01.2020 - 01.2022
- Write simple code and get rid of bugs in software.
- Assisted software development team in creating healthcare applications for patient management.
- Collaborated with senior developers to troubleshoot and resolve software issues efficiently.
- Participated in coding reviews to ensure quality and adherence to best practices.
- Developed and tested software systems to meet customer requirements.
- Researched current trends in the software industry and developed strategies for implementation within existing products.
IT Trainee
Medall Healthcare Pvt Ltd
Chennai
08.2019 - 12.2019
- A highly efficient, hardworking, and talented Computer System Analyst with a comprehensive understanding of Information Technologies
- Collaborated with team members to streamline IT support processes.
- Documented IT procedures and user guides for reference.
- Participated in training sessions to enhance technical skills and knowledge.
- Analyzed customer requirements and designed appropriate training plans accordingly.
Customer Support Associate
ThinksynQ Solutions Pvt Ltd
Chennai
04.2019 - 08.2019
- Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.
- Collaborated with team members to resolve complex customer problems.
- Analyzed customer service trends and created solutions to address them.
- Investigated and troubleshot customer issues to determine the best course of action.
Education
B Tech - Computer Science And Engineering
Nova College Of Engineering And Technology
Ibrahimpatnam, Vijayawada05-2018
Intermediate - MPC
Sri Aditya Junior College
Visakhapatnam05-2014
10th -
Pragati High School
Visakhapatnam05-2012
Skills
- Communication Skills
- Html
- Quick Learner
- Self-motivated
- Customer relationship management
- Process improvement
- Customer support
- IT support processes
- Team collaboration
- Problem solving
- Time management
- Software testing
- Application development
- Java programming
- SQL and NoSQL
Hobbies
- Dancing
- Traveling
- Singing
- Reading
Interests
- IT
- Customer Service
- Web Development
- Web Design
- Coding Side Projects
Languages
English
Proficient (C2)
C2
Telugu
Native
Native
Tamil
Beginner
A1
Certification
JAVA-Pivotal Soft IT Services Pvt. Ltd., Dwarakanagar, Visakhapatnam, August 2018 - October 2018.
Disclaimer
" I hereby declare that the information provided above is true and correct to the best of my knowledge and belief ".
Timeline
Customer Service Associate
Amazon Development Centre Pvt. Ltd
07.2023 - Current
Shipping and Delivery Service
Amazon Development Centre Pvt. Ltd
08.2022 - 12.2022
Software Trainee
Mehta Multi Speciality Hospital Pvt Ltd
01.2020 - 01.2022
IT Trainee
Medall Healthcare Pvt Ltd
08.2019 - 12.2019
Customer Support Associate
ThinksynQ Solutions Pvt Ltd
04.2019 - 08.2019
B Tech - Computer Science And Engineering
Nova College Of Engineering And Technology
Intermediate - MPC
Sri Aditya Junior College
10th -
Pragati High School