Summary
Overview
Work History
Education
Skills
Hobbies
Interests
Languages
Certification
Disclaimer
Timeline
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Mahanthi Yamini

Nirmal

Summary

Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.

Overview

7
7
years of professional experience
3
3
Certifications

Work History

Customer Service Associate

Amazon Development Centre Pvt. Ltd
Hyderabad
07.2023 - Current
  • Resolved customer concerns to strengthen relationships with the organization.
  • Assisted in implementing process improvements for better service delivery.
  • Maintained documentation to ensure compliance with company policies and standards.
  • Provided customer service support for inquiries, complaints, and returns.
  • Resolved customer complaints using active listening and problem-solving skills.
  • Assisted customers with product inquiries and service requests effectively.
  • Processed returns and exchanges according to company policy and procedures.
  • Educated customers about promotions, services, and product features clearly.
  • Collaborated with team members to enhance customer experience during peak hours.
  • Handled high-volume calls while ensuring quality service standards were met consistently.

Shipping and Delivery Service

Amazon Development Centre Pvt. Ltd
Hyderabad
08.2022 - 12.2022
  • Identify Delivery Partner concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.
  • Analyzed data to identify trends and support decision-making processes.
  • Identified needs of customers promptly and efficiently.

Software Trainee

Mehta Multi Speciality Hospital Pvt Ltd
Chennai
01.2020 - 01.2022
  • Write simple code and get rid of bugs in software.
  • Assisted software development team in creating healthcare applications for patient management.
  • Collaborated with senior developers to troubleshoot and resolve software issues efficiently.
  • Participated in coding reviews to ensure quality and adherence to best practices.
  • Developed and tested software systems to meet customer requirements.
  • Researched current trends in the software industry and developed strategies for implementation within existing products.

IT Trainee

Medall Healthcare Pvt Ltd
Chennai
08.2019 - 12.2019
  • A highly efficient, hardworking, and talented Computer System Analyst with a comprehensive understanding of Information Technologies
  • Collaborated with team members to streamline IT support processes.
  • Documented IT procedures and user guides for reference.
  • Participated in training sessions to enhance technical skills and knowledge.
  • Analyzed customer requirements and designed appropriate training plans accordingly.

Customer Support Associate

ThinksynQ Solutions Pvt Ltd
Chennai
04.2019 - 08.2019
  • Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.
  • Collaborated with team members to resolve complex customer problems.
  • Analyzed customer service trends and created solutions to address them.
  • Investigated and troubleshot customer issues to determine the best course of action.

Education

B Tech - Computer Science And Engineering

Nova College Of Engineering And Technology
Ibrahimpatnam, Vijayawada
05-2018

Intermediate - MPC

Sri Aditya Junior College
Visakhapatnam
05-2014

10th -

Pragati High School
Visakhapatnam
05-2012

Skills

  • Communication Skills
  • Html
  • Quick Learner
  • Self-motivated
  • Customer relationship management
  • Process improvement
  • Customer support
  • IT support processes
  • Team collaboration
  • Problem solving
  • Time management
  • Software testing
  • Application development
  • Java programming
  • SQL and NoSQL

Hobbies

  • Dancing
  • Traveling
  • Singing
  • Reading

Interests

  • IT
  • Customer Service
  • Web Development
  • Web Design
  • Coding Side Projects

Languages

English
Proficient (C2)
C2
Telugu
Native
Native
Tamil
Beginner
A1

Certification

JAVA-Pivotal Soft IT Services Pvt. Ltd., Dwarakanagar, Visakhapatnam, August 2018 - October 2018.

Disclaimer

" I hereby declare that the information provided above is true and correct to the best of my knowledge and belief ".

Timeline

Customer Service Associate

Amazon Development Centre Pvt. Ltd
07.2023 - Current

Shipping and Delivery Service

Amazon Development Centre Pvt. Ltd
08.2022 - 12.2022

Software Trainee

Mehta Multi Speciality Hospital Pvt Ltd
01.2020 - 01.2022

IT Trainee

Medall Healthcare Pvt Ltd
08.2019 - 12.2019

Customer Support Associate

ThinksynQ Solutions Pvt Ltd
04.2019 - 08.2019

B Tech - Computer Science And Engineering

Nova College Of Engineering And Technology

Intermediate - MPC

Sri Aditya Junior College

10th -

Pragati High School
Mahanthi Yamini