Maharshi Dave
Cloud Operation Lead, Crest Data System
Ahmedabad,Gujarat
Summary
Proficient Data Analytics & Telecommunications Engineering Specialist with 8+ years of experience. Expertize in both technical troubleshooting and customer service to deliver exceptional user support. Team-player consistently praised for Analytical abilities.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work History
Cloud Operation Lead
Crest Data Systems
Ahmedabad, Gujarat
07.2021 - Current
- Leading Support project of 150+ Splunk Applications for various technologies like Microsoft Azure cloud, AWS Cloud, Kubernetes, Network Devices and much more.
- Provided technical leadership and delivered innovative products and services to address customer specific requirements.
- Introduced as Delivery manager for Splunk Apps & Add-on project which was introduced for the first time within the company
- Create a new process as per project requirement and implement the same
- Used metrics to monitor application and infrastructure performance.
- Identified, analyzed and resolved infrastructure vulnerabilities and application deployment issues.
- Provide 24x7 Emergency support on Outage
- Handson with various Splunk Architecture like Standard, Distributed and Clustered Environment
- Ensuring support tickets are fully updated by the team with the most current data.
- Provide proper escalations and handoffs to management and support staff.
- Scrum discussion with the team, and assist them to provide faster solutions.
- Worked as Solution Integrator for Splunk Cloud Platform
- Integrate various Splunk Architecture on AWS/GCP cloud
- Work with various DevOps technologies like Puppet , Jenkins and Splunk Kubernetes Orchestration tool.
- Follow-up with the team to ensure all cases are tried to be resolved within SLA
- Collaboration with Development team to identify the bugs in add-on and provide workaround to fix solutions
- Supervised Cloud Operation team to provide extensive support for various Projects
- Provides mentorship to juniors.
Technical Lead
Wipro Technologies
Greater Noida, UP
02.2021 - 07.2021
- Day-to-day work with AWS,Splunk,Log Analytics,Regex configuration and architecture design and provide solutions
- Analysis and Identification in order to resolve issues related to the various applications through Appdynamics & Splunk tool
- Working as Technical lead for the Client Shaw Communication-
- Canada
- Coordinate with team members to complete their task within an SLA time-frame
- Discussion with Customers with respect to on-going issues
- Hands-on Experience on High Deal Billing system and Legacy Ops
- System
- Run Bill generation service with predefined steps and configure new product code in high deal billing.
Senior System Engineer
Sterlite Technologies LTD
Ahmedabad, Gujarat
02.2019 - 02.2021
- Run Bill generation service with predefined steps and configure new product code in high deal billing
- Analyse the issues in the Crestel BSS Products like
- BSS / Work Order Management / Work Force
- Management / SOAP-REST API / Database
- Analysis and Identification in order to resolve the billing issues to maintain system accuracy and customer satisfaction
- Performed system analysis, documentation, testing, implementation and user support for platform transitions
- Altered and modified Logical design in co-ordination with developer to meet requirements and eliminate malfunctions
- Discussion with customer and other stockholder to gather information on the New requirement
- Managed project documents, blueprints and specifications
- Linux Commands & Shell
- Scripting
- Amazon Web Service Cloud
- Splunk Enterprise/Cloud
- Performed analysis on BSS technical designs and prototypes in development stage
- Collaborated with developers to improve the performance and stability of BSS product
- Regularly update the BSS Products by installing
- Maintenance Release as part of code fixture and
- Application Tuning
- Performed troubleshooting of technical issues within production environment
- Delivered outstanding service to clients to maintain and extend relationships for future business opportunities
- Encouraged creative thinking, problem solving, and empowerment as part of facility management group to improve morale and teamwork
- Interacted with clients on regular basis to quickly alleviate issues and provide project updates
- Provided suggestions for process, application or documentation improvement
- Configured and maintained web servers,Apache tomcat and JBoss application server for implementing java applications and a wide variety of other software applications like Billing Revenue
- Management, Work Force Management, Digital
- Provisioning, CRM , Channel partner Management ,CAL
- Experience with Rest & SOAP API , Micro-services and Telecommunication Architecture
- Involvement in Tariff configuration , Charge configuration , Proration Configuration , Discount configuration and attribute management.
Intelligent Network Engineer
Nokia Networks
Ahmedabad, Gujarat
11.2014 - 02.2019
- Having experience of working on Comverse/Amdocs
- C1RT platform
- Managed Oralce database, including troubleshooting, maintenance, updates and report generation
- Coordinated special projects and managed schedules
- Taking care of all Hardware Related O&M &
- Testing/Implementation of new service versions
- Coordination with various teams like Central Technical , Revenue Assurance , Core Network/HLR, Provisioning , Packet Core , USSD and Vendor and solving any issues of IN
- Uploading of new Patches/ firmware's given by the vendor, in IBM HS22 Blade center
- Testing of all scenarios done after upgrade to confirm working of all existing scenarios
- Handling Emergencies and outages (Regarding LBA,
- SLUs, SDPs and SGUs, Customer Impact Oriented services) and escalating the same to vendor if vendor level support required
- Investigate faults/cause related to system/network problems with analyzing required all Traces
- RedHat Installation in IBM Blade servers, HP Proliant
- Blade servers
- Provide 24x7 Support for Any Kind of Emergency
- Subscriber Life Cycle Management -Creation, deletions, addition of facilities
- Debugging of System faults and rectifying them or escalation to second level
- Responsible to resolve technical queries from customer representatives
- Configuration of USSD PCN as per the marketing
- Requirement
- Configuration/Modification of Short codes for
- Voice/SMS from Home/Roam
- Create delete new MRP, Face value in Amdocs billing system as per the company requirement
- Configure Online/Retailer MRPs in the Etopup System and make it effective in network.
Data Center Operator
Hewlett-Packard
Ahmedabad, Gujarat
01.2013 - 11.2014
- Clearly discussed expectations and solutions with customers and team members
- Operating System Installation and Maintaining
- Upgradation of Hardware, Software & Firmware
- System Monitoring like File system and Disk Utilization,
- Memory utilization, CPU Utilization, Network checking
- Event Management like perform various task during
- Hardware failure, File system corruption, service not working just like technical support and end to end ownership till incident not resolved
- Responsibility to over 99.99% server uptime
- Log Management like check and analysis Syslog, purge old log
- Physical Hardware management like add new hardware, replace new hardware while failure, checking indication while it is working fine
- Prepare various report like Monthly Backup, Uptime
- Report, and Backup Report, Checklist daily as well as Weekly and monthly.
Education
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
L.J. INSTITUTE OF ENGINEERING & TECHNOLOGY
07.2010 - 06.2013
Diploma - Engineering: Electrical, Electronics And Communications Engineering
Government Polytechnic
07.2007 - 06.2010
Skills
Application AnalysisAnalytical skillsBSS
Telecom Billing
SQLSplunk
Leading team operations
Teambuilding
AWS (EC2, ELB, RDS, S3, Cloudwatch)
Certification
2020-09 Fundamentals of Containers, Kubernetes, and Red Hat
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is better to fail in originality than to succeed in imitation.
Herman Melville
Timeline
Cloud Operation Lead
Crest Data Systems
07.2021 - Current
Technical Lead
Wipro Technologies
02.2021 - 07.2021
Senior System Engineer
Sterlite Technologies LTD
02.2019 - 02.2021
Intelligent Network Engineer
Nokia Networks
11.2014 - 02.2019
Data Center Operator
Hewlett-Packard
01.2013 - 11.2014
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
L.J. INSTITUTE OF ENGINEERING & TECHNOLOGY
07.2010 - 06.2013
Diploma - Engineering: Electrical, Electronics And Communications Engineering
Government Polytechnic
07.2007 - 06.2010