Mahasweta Naik

· Managing fleet supply of more than 1100 delivery partner and handling the delivery operations in South Delhi.

· Onboarding delivery partners to maintain the supply in the Zone.

· Building the efficient and support process for improving rider experience.

· Analysis Delivery partner performance metrics and productivity using data tool.

· Coordinating with Sales team for delivering Zomato order timely to customer.

• Completed projects by effectively delegating tasks and overseeing employee performance.

• Advise student/ parents for their learning needs through structured Counseling Sessions
• Fix appointments and conduct demo sessions on a daily basis including follow up sessions
• Understand Customer profile & problems to explain the implication of ineffective learning methods
• Create the need for Smart Learning and advise student-parent to buy Vedantu Subscription as a solution

• Manage inbound and outbound calls and chat in a timely manner
• Take prospect from initial contact phase to qualified phase over the phone
• Identify learners needs, clarify information, research every issue and present product solutions virtually
• Generate revenue by counselling prospects and converting them to sales
• Meet and exceed pipeline contribution goals

• Identifying prospective customers, business opportunities, assessing customer needs in terms of promoting our freight forwarding services and providing rates to assigned clients as per their requirement for different sectors and different force within principal service profile
• Developing new customer base along with retention of existing client base and follow-up with the client for booking on proposal and quotes offered &convert inquiries to form bookings
• Achieving set commercial targets (volume / revenue) and proactively search qualified develop and engage new customer relationship

• Mapped Relationship Manager for 2500 customers and interfacing with them directly, dealing walk-ins of branch or indirectly via calls or on emails for the purpose of resolving routine problems related to trading, online portal, products, Current statements
• Arranging at least three fresh in person meetings per day with potential customers through at least 50 tele calling per day for new business opportunities, and at time same time aligning follow-up meetings for services and business closure
• Managing portfolio of existing customers and helping customer in creation of new portfolios through various portfolio management services

• Department- Forum Subscription
• SIP Title- Customer Perception and Evaluation towards Business Magazine
• Task Performed-
• Went through a training in which we were taught how to handle the
• Client’s query, concerns or any such things
• On a regular basis data of clients were provided in which calling has to be done and explain them the benefits of the business magazines and sale the magazine
• Deal with the clients looking for the Business Opportunity Show, which has been organized by the Franchise India Limited Holdings.