MAHAVEER PRATIMA DARSHAN
operations manager
Summary
Experienced Operations Manager with 10+ years in the life insurance industry. Specializes in optimizing operations, ensuring regulatory compliance, managing risks, and leading teams. Proven track record in process improvement and driving strategic growth.
Overview
16
16
years of professional experience
3
3
Languages
Work History
Senior Operations Manager
Fly Vouge Pvt Ltd
01.2025 - Current
- Implemented data-driven decision making to inform business strategies and drive operational excellence.
- Enhanced customer satisfaction with the implementation of effective communication channels and timely resolution of issues.
- Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
- Increased team productivity, providing ongoing training, coaching, and performance feedback to staff members.
- Managed employee-related issues encompassing labor, turnover and diversity.
- Prepared documents for internal and external audits.
- Provided leadership for continual management and employee training initiatives.
Customer service executive
Aditya Birla sun life insurance
02.2017 - 04.2022
- Conducted file verification as per RWS (Receipt Writing System) standards.
- Managed physical and digital document organization, ensuring compliance.
- Updated and processed new delivery requests, generated manifests, and updated CRM.
- Addressed client queries for policy and premium-related issues.
- Generated daily and weekly reports on client interactions and reconciled data.
- Maintained daily cash and cheque reconciliation statements.
- Cleared pending cases for fresh issues and uploaded them to the indexing tool in RWS.
- Conducted PWC calls with policy and premium details with clients.
- Addressed client concerns and requests via CRM.
Marketing Manager & Specialist
HAMPSHIRE AD AGENCY
01.2013 - 02.2017
- Strategically planned and executed large-scale events.
- Developed premier venues and managed logistics.
- Sourced and leveraged promotional campaigns.
- Administered budgets and ensured adequate staffing.
- Conducted post-event evaluations and analyses.
- Negotiated and developed event opportunities.
- Supported marketing initiatives.
- Maintained client and sponsor relationships.
- Issued and tracked contracts for compliance.
Travel consultant (Galileo agent)
TRAVEL PORT
01.2010 - 02.2012
- Delivered bespoke luxury travel experiences, ensuring contract compliance and accurate bookings.
- Researched and presented optimal travel options, upselling relevant add-ons.
- Managed client relationships, processed reservations, and handled visa and passport arrangements.
- Monitored bookings, negotiated rates, and maintained competitive positioning.
Education
Bachelor of science -
ANDHRA UNIVERSITY
01.2008
INTERMEDIATE AP - BI.PC
01.2005
Skills
Operational Management
Process Improvement
Team Leadership
Regulatory Compliance
Risk Management
Project Management
Data Analysis & Reporting for Customer Relationship Management (CRM)
Budgeting & Financial Planning
Strategic Planning & Execution
Timeline
Senior Operations Manager
Fly Vouge Pvt Ltd
01.2025 - Current
Customer service executive
Aditya Birla sun life insurance
02.2017 - 04.2022
Marketing Manager & Specialist
HAMPSHIRE AD AGENCY
01.2013 - 02.2017
Travel consultant (Galileo agent)
TRAVEL PORT
01.2010 - 02.2012
INTERMEDIATE AP - BI.PC
Bachelor of science -
ANDHRA UNIVERSITY