MAHEEN MASSARATH

• . Reply to preorder questions about fit, fashion trends/style, product availability, and

promotions via phone, email, and online chat. Provide guidance through the online ordering

process.

• Address and resolve post-order questions regarding shipping, billing, and delivery.

• Utilize a variety of software programs to resolve customer inquiries.

• Work with external shipping contractors to assist customers with both domestic and

international issues.

• Maintains customer relationship by responding to inquiries, documenting actions.

• Prepares for customer inquiries by studying products, services, and customer service

processes.

• Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and

responses; gathering and researching information; assembling and forwarding information;

verifying customer’s understanding of information and answer.

• Records customer inquiries by documenting inquiry and response in customers’ accounts.

• Improves quality service by recommending improved processes, identifying new product and

service applications.

• Updates job knowledge by participating in educational opportunities.

• Accomplishes customer service and organization mission by completing related results as

needed.

• Identified and resolved discrepancies and errors in customer accounts.
• Promptly responded to inquiries and requests from prospective customers.
• Responded to customer requests for products, services, and company information.