Summary
Overview
Work History
Education
Skills
Languages
Courses
Timeline
Generic

Mahek Baig

New Delhi

Summary

Detail Oriented customer service and account receivable specialist with over 3 years' experience in healthcare revenue cycle management and client support. Proven track records of resolving claims, denial, improving reimbursement rates and delivering exceptional customer service to global clients. Strong communication and problem-solving skills with a focus on accuracy, process improvement and customer satisfaction.

Overview

3
3
years of professional experience

Work History

AR Specialist

R1 RCM
Gurugram
07.2024 - 06.2025
  • Preview and analyze unpaid or denial medical claims from insurance companies.
  • Contact insurance companies to resolve outstanding balances and secure payments.
  • Analyze denied claims to determine reasons. (e.g. coding errors, authorization issues).
  • Initiated timely and accurate follow-ups with insurance payers via phone or payer's portals to resolve underpayments and secure full reimbursement.
  • Sending appeals to insurance payers for denied or partially paid claims, including relevant documentation and payer-specific guidelines.
  • Collaborate with insurance carriers to gather additional documentation, including medical records, to support appeal efforts and expedite payment.

Customer Service Representative

HCL Technologies
Noida
02.2022 - 02.2024
  • I served as a Customer Service Representative with HCL Technologies Limited, seamlessly navigating interactions with a diverse clientele and managing intricate project requirements.
  • Handling clients based on clients and project requirements.
  • Assisting the customers with scheduling, re-scheduling and cancellation requests.
  • Handling online proctored sessions for clients like AWS, Oracle and CompTIA.
  • Assisting customers in troubleshooting and other app related issues.
  • Honored with top performer award for Pearson Vue during OND-2023.

Education

B.A. - ENGLISH (HONS)

IGNOU
01.2024

Skills

  • Strong problem-solving
  • Interpersonal Skills
  • Collaboration
  • Critical thinking
  • Analytical skills
  • Communication
  • Leadership
  • Attention to detail

Languages

Hindi, English
First Language

Courses

  • Dimension of Data Privacy.
  • Effective Business Communication.

Timeline

AR Specialist

R1 RCM
07.2024 - 06.2025

Customer Service Representative

HCL Technologies
02.2022 - 02.2024

B.A. - ENGLISH (HONS)

IGNOU

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