Mahek Kashyap

About this firm: We have developed a staggering 1 million square feet of space, 3 million square feet currently ongoing, and 15 million plus square feet on the horizon!

• Created and executed a CRM plan that improved alignment with business goals, increasing customer loyalty.
• Leveraged CRM software and data analytics to analyze customer behavior, preferences, and trends.
• Evaluated consumer feedback to identify areas for improvement in loyalty initiatives.
• Ensured seamless execution of sales transactions by liaising with internal teams.
• Ensure clients receive top-notch support throughout the sales process.
• Generated revenue growth of up to 100 times.
• Ensured timely and successful delivery meeting specific customer requirements.
• Enhanced business relations with existing clients.
• Compiled routine progress and forecast reports for stakeholders.
• Generated detailed MIS reports for senior leadership.
• Collaborated with customers regarding finalization and transition aspects.
• Facilitated consolidation and review of partnerships' P&L in collaboration with Biz Fin and accounting teams.
• Delegated tasks and responsibilities to colleagues.
• Showcased expertise in overseeing team operations.

• Selected qualified employees from different teams to form a Quality team.
• Ensured timely delivery of accurate MIS reports while aiding team operations.
• Facilitated goal-setting sessions in daily meetings.
• Developed and advertised SOPs, policy tools, and operational resources.
• Proposed methods to boost efficiency in team operations and processes.
• Led high-performance teams of 28 employees including 3 team leaders, enhancing organizational efficiencies.
• Directed leadership efforts towards business development.
• Maintained records of KPIs for clients and reviewed team achievements.
• Maintained up-to-date process information for all members.
• Utilized advanced visualization tools for reviewing data with senior leadership.
• Developed detailed plans based on broad guidance and direction.
• Managed everyday activities ensuring performance, quality and service standards were met.
• Spearheaded multiple pilot runs, enhancing fake and fraud sales identification.
• Enhanced and maintained IQS benchmark consistently at 97% or higher.
• Ensured timely closure of escalations while managing grievances.
• Enhanced efficiency by cutting down the pitch, boosting productivity by 38.5%.
• Devised effective approaches to enhance customer experience by analyzing feedback.

• Oversaw activities of a mixed team exceeding 80 individuals.
• Supervised daily activities and provided accurate monitoring of work performed.
• Provided recommendations for workforce improvement initiatives.
• Coordinate day-to-day training operations.
• Facilitated flawless transition by efficiently overseeing certification procedures.
• Supported growth of customer support team with targeted coaching sessions.
• Established expectations for the team's performance, tracking achievements and offering constructive feedback.
• Regular performance metric reviews led to increased team output.
• Ensured high customer satisfaction through rigorous supervision of service quality and swift issue resolution.
• Implemented effective incentive strategies for employees.
• Earned a spot in the top 3 Team Lead performers every month.
• Assisted team members in achieving their goals with 100% accuracy and provided timely updates through MIS reports.

• Enhanced interdepartmental relationships to maintain unified operational strategies.
• Empowered employees to oversee extensive email and call transfer operations.
• Minimized risk in operations by managing data to project performance patterns.
• Evaluated sales metrics and tracked key performance indicators.
• Worked with various departments to ensure streamlined operations and high customer satisfaction.
• Supplied constructive feedback for improvement.
• Contributed to receivables management.
• Compiled common troubleshooting steps to enrich shared team resources.
• Provided real-time feedback on progress and motivation.

• Ensured efficient daily operations and upheld quality across all departments.
• Effectively solved critical issues impacting organizational course.
• Deployed targeted initiatives driving significant performance gains.
• Consistently met weekly, monthly, and annual targets by applying effective business strategies.
• Contributed to the establishment of a communications system, resulting in significant revenue growth of Rs. 1.4 crore per week.
• Executed the closing process for numerous weekly leads while maintaining a call quality standard of 99.9%.
• Managed team of up to 15 credit specialists regularly, ensuring achievement of set monthly targets.
• Delivered constructive feedback to team members on adherence to FDCPA.

• Provided suggestions for worldwide holiday destinations based on passenger requirements.
• Utilized networking platforms to generate potential clients.
• Handled customer objections, streamlining the negotiation process.
• Collected traveler feedback post journey to enhance network quality.
• Developed detailed itineraries for overseas trips, focusing on South Asia.
• Adapted services to meet unique customer needs.
• Obtained favorable vendor rates, optimizing travel costs for clients.
• Arranged collective travel experiences, ensuring seamless journeys from beginning to end.

• Managed event planning for all occasions at the school.
• Assisted the Principal in administrative roles.
• Organized and maintained files for improved document accessibility.
• Completed a range of clerical tasks efficiently.
• Generated newsletters featuring calendars, enhancing staff engagement in events.